ACKNOWLEDGEMENTS. Locked Bag 2220 North Ryde BC NSW Tel: Fax:

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1 Turkish

2 ACKNOWLEDGEMENTS This Communication Aid is developed by the Northern Sydney Multicultural Access Project. It is an adaptation of the Communication Aid for Aged Day Care Services developed by the Cumberland/Prospect Multicultural Access Project. The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland/Prospect Multicultural Access Project Office, for her generosity in sharing her resources and her support to this project. We would also like to extend our appreciation to the centre based respite and aged day care services that contributed to the development of the original Communication Aid. The Northern Sydney Multicultural Access Project would also like to extend our thanks to Northside Community Forum, particularly to Tim McGovern, Northern Sydney HACC Development Officer, and Fleur Childs, Administration Officer for their contribution and support in the development of this series of communication tool. Special acknowledgement is extended to the Advisory Committee members of the Northern Sydney Multicultural Access Project and the HACC services in the Northern Sydney Region for their contribution and support to the development of this resource. The Northern Sydney Multicultural Access Project is funded by the Department of Ageing, Disability and Home Care through the Home and Community Care Program, and is managed by the Multicultural Health Service, Northern Sydney Central Coast Area Health Service. Grace Chan Northern Sydney Multicultural Access Project Multicultural Health Service Northern Sydney Central Coast Area Health Service Locked Bag 2220 North Ryde BC NSW 1670 Tel: Fax: i

3 INTRODUCTION As our culturally diverse population rapidly ages, it becomes increasingly important that our Home and Community Care (HACC) services have the capacity to provide a culturally responsive service. Effective cross cultural communication is one of the key, if not the most important, components in culturally responsive care. Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds, everyday communication continues to be a challenge. This Communication Aid is a tool for service providers to communicate with individual service users from diverse cultural backgrounds. It is available in 31 languages. It includes three categories: 1. General; 2. Health/Personal Care & Aid; and 3. Activities/Food. We encourage services to add individualised items in each category to reflect the preferences of their service users. It is recommended an individualised Communication Aid be put together for each service user requiring communication assistance. It does not only help the service user to feel valued and respected, it will also provide them more opportunities to familiarise with the Kit and encourage them to initiate conversation and make their needs known to the service provider. It may also be a good way to involve the family and carer to add individualised items, such as photos of activities, food (or even recipes), etc. to the resource. It is important to note that this Communication Aid is not a replacement of professional interpreters. When there is a complex issue, service providers should arrange for a professional interpreter to assist with communication. To download this Communication Kit in different languages and to find out more about countries and languages, please go to: The Northern Sydney Multicultural Access Project welcomes HACC and other services to adapt different parts of this Communication Kit to suit the needs of their services and service users. For more information, please contact the Northern Sydney Multicultural Access Project. ii

4 Ambulance / Hospital Bag BBQ Bus / Seat belt Cake / Birthday Call... Car Coffee Cold / Hot Cold / soft drink Doctor False teeth / dentures Food / Meal Food Chart 1 Food Chart 2 Glasses Going home Happy / Sad Hat Hearing aid Keys Lie down / Sleep Listen to music Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group. Tissues Toilet Walking frame / Walking stick Wheelchair Weekdays Ambulans / Hastane 1 Çanta 2 Barbekü 3 Otobüs / Emniyet kemeri 4 Pasta / Doğum günü 5 Ara 6 Araba 7 Kahve 8 Soğuk / Sıcak 9 Soğuk içecek / meşrubat 10 Doktor 11 Takma diş 12 Yiyecek / Yemek 13 Yiyecek Tablosu 1 14 Yiyecek Tablosu 2 15 Gözlük 16 Eve gidiyor 17 Mutlu / Üzgün 18 Şapka 19 İşitme cihazı 20 Anahtarlar 21 Uzan / Uyu 22 Müzik dinle 23 İlaç / hap 24 Para 25 Hemşire 26 Gezi / Piknik 27 Ağrı Tablosu 28 Ağrının olduğu yere işaret ediniz 29 Yağmur yağıyor 30 Hasta 31 Dışarıda otur 32 Çay / Süt / Şeker 33 Burası bir Gündüz Bakım Merkezidir. 34 Grubumuza hoşgeldiniz. Kağıt mendil 35 Tuvalet 36 Yürüme çerçevesi / baston 37 Tekerlekli sandalye 38 Hafta içi günler 39 iii

5 Ambulance / Hospital Ambulans / Hastane 1

6 Bag Çanta 2

7 BBQ Barbekü 3

8 Bus / Seat belt Otobüs / Emniyet kemeri 4

9 Cake / Birthday Pasta / Doğum günü 5

10 oğlumu arkadaşımı komşumu kızımı kocamı doktorumu karımı avukatımı ailemi Ara 6 tercümanı

11 Car Araba 7

12 Coffee Kahve 8

13 Cold / Hot Soğuk / Sıcak 9

14 Cold / soft drink Soğuk içecek / meşrubat 10

15 Doctor Doktor 11

16 False teeth / dentures Takma diş 12

17 Food / Meal Yiyecek / Yemek 13

18 Soup Çorba Bread Ekmek Chips Patates kızartması Rice Pirinç (pilav) Pasta Makarna Pizza Pizza Burger Köfte Sandwich Sandviç Hot Dog Sosis Lamb Kuzu Chicken Piliç Pork Domuz Beef Sığır eti Roast Fırında kızartılmış Food Chart 1 - Likes & Dislikes Yiyecek Tablosu 1 Sevilenler ve Sevilmeyenler 14 Fish Balık

19 Food Chart 2 Likes & Dislikes Yiyecek Tablosu 2 Sevilenler ve Sevilmeyenler 15

20 Glasses Gözlük 16

21 Going home Eve gidiyor 17

22 Happy / Sad Mutlu / Üzgün 18

23 Hat Şapka 19

24 Hearing aid İşitme cihazı 20

25 Keys Anahtarlar 21

26 Lie down / Sleep Uzan / Uyu 22

27 Listen to music Müzik dinle 23

28 Medicine / tablets İlaç / hap 24

29 Money Para 25

30 Nurse Hemşire 26

31 Outing / Picnic Gezi / Piknik 27

32 göğüs ağrısı kalp problemi sırt ağrısı baş ağrısı mide ağrısı ishal ağrıyan boğaz kulak ağrısı diş ağrısı Pain Chart Ağrı Tablosu 28

33 Point to where the pain is Ağrının olduğu yere işaret ediniz 29

34 Raining Yağmur yağıyor 30

35 Sick Hasta 31

36 Sit outside Dışarıda otur 32

37 Tea / Milk / Sugar Çay / Süt / Şeker 33

38 This is a Day Care Centre. Welcome to the group. Burası bir Gündüz Bakım Merkezidir. Grubumuza hoşgeldiniz. 34

39 Tissues Kağıt mendil 35

40 Toilet Tuvalet 36

41 Walking frame / Walking stick Yürüme çerçevesi / baston 37

42 Wheelchair Tekerlekli sandalye 38

43 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Pazartesi Salı Çarşamba Perşembe Cuma Cumartesi Pazar Weekdays Hafta içi günler 39