1 T.C. MINISTRY OF HEALTH Central Hospital Appointment System (MHRS)
2 Definition of MHRS Central Hospital Appointment System(MHRS); MHRS is an application that enables people to get appointment for themselves according to their choice of secondary and tertiary care Hospitals, Oral and Dental Health Centers and doctors either calling 182 MHRS call center or via the web site.
3 The Aim of The Project Eliminating the waiting time before the inspection in hospitals, therefore, to provide a calm and peaceful environment for everyone by reducing the "hospital queues" Increasing health services quality and efficiency by measuring the resource usage and distribution in hospitals, Using MHRS data in assisting the development of health policies. Thus, the target is "the highest level of citizen satisfaction".
4 The History of MHRS 1/ In September 2009, MHRS call center protocol was signed between Ministry of Health and Turk Telekom. On October 2009, 1st MHRS Integration Workshop was established intended only for hospitals and HBYS firms in Erzurum and Kayseri Provinces. On 15 December 2009, MHRS test application started in Erzurum and Kayseri provinces by establishing the call center due to the protocol. On 23 February 2010, pilot application started in Erzurum and Kayseri provinces.
5 The History of MHRS 2/ nd MHRS Integration Workshop was established aiming country-wide HBYS firms on June As of 01 June 2010, pilot application expired and expansion process started. By the end of 2010, 7 more provinces have been included in MHRS application. These are, Yalova Eskişehir Bilecik, Çanakkale, Edirne, Kırklareli, Tekirdağ On 01 December 2010, bids for the call center which will serve throughout Turkey had been fulfilled.
6 The History of MHRS 3/ On January , 72 Provincial Directorate of Health and HBYS firms received training on MHRS. In 2010, total of 9 provinces applied to MHRS. In 2011, the application scope has expanded, Burdur, Düzce Ağrı, Bartın Giresun, Karaman Gümüşhane, Karabük, Kilis, Niğde, Osmaniye 1st Turkey-wide MHRS call center was established on February 22, MHRS web application started on July 25, Provinces that started web application are in chronological order :
7 The History of MHRS 4/ By the date August 22, 2011, 69 provinces were included Ardahan, Balıkesir, Bayburt, Tunceli Bingöl, Çankırı, Iğdır, Kırşehir, Sinop Siirt Artvin, Bitlis, Isparta, Kastamonu, Kırıkkale Bolu, Çorum, Nevşehir, Rize, Elazığ Ankara Aydın, Muş, Tokat, Uşak, Yozgat Aksaray, Adıyaman, Kars, Şırnak Amasya, Muğla, Hakkari, Konya Denizli, Bursa, Kahramanmaraş, Ordu, Zonguldak Adana, Kütahya, Manisa, Mersin, Şanlıurfa Diyarbakır, Hatay, Trabzon, Van, Afyonkarahisar
8 The History of MHRS 5/5 2nd Turkey-wide MHRS call center was established on October 23, 2011 and 11 more provinces got included with this total of 80 provinces were included to MHRS Batman, Malatya, Mardin Antalya, Gaziantep, İzmir, Sivas Erzincan, Kocaeli, Sakarya, Samsun By the date January 11, 2012, 80 provinces were included to Web application Batman,Malatya,Mardin,Kırklareli,Kırıkkale,Amasya,Manisa İzmir,Antalya,G.Antep,Sivas Erzincan,Kocaeli,Sakarya,Samsun Ankara, Balıkesir, Aydın, Tekirdağ, Tokat, Mersin, Bilecik, Zonguldak, Adıyaman, Trabzon, Edirne Rize,Ordu,Giresun,Bartın,Hatay Adana, Afyon, Ağrı, Aksaray, Ardahan, Artvin, Bayburt, Bingöl, Bitlis, Bolu, Burdur, Çankırı, Çorum, Diyarbakır, Düzce, Elazığ, Gümüşhane, Hakkari, Iğdır, Isparta, K.Maraş, Karabük, Kars, Kastamonu, Kayseri, Kilis, Kırşehir, Muş, Nevşehir, Niğde, Osmaniye, Ş.Urfa, Siirt, Sinop, Şırnak, Tunceli, Uşak, Van, Yalova, Yozgat In 18 January 2012 MHRS portal published.
9 Plan The MHRS application to the last province, İstanbul has been planned to take place on By the end of March 2012, citizens all around Turkey will be able to get appointment via both 182 call center and web. Consultant doctors will take part in MHRS. In 2012, family doctors will be able to get appointments for their patients. It is planned to establish the 3rd MHRS Call Center in 2012.
10 MHRS Call Center A 144-person call center has been established by Turk Telekom/AssisTT in the scope of MHRS protocol signed with Turk Telekom. 1st MHRS call center was established on February 22, 2011 with a capacity of 1000 employee. 2nd MHRS call center was established on October 23, 2011 with a capacity of 500 employee. Ministry of Health is currently working on 3rd MHRS call center.
11 How MHRS Works? 1. Integration of HIS: MHRS is integrated into Hospital Information Management Systems by concerned companies. 2. Doctor Working Schedule: Hospitals define doctors working schedule over their HIS softwares. 3. Call Center: Citizens can get appointment from whatever hospital and doctor they wish by calling 182 call center. 4. MHRS Web: Also citizens can get appointment from whatever hospital and doctor they wish by using web application.
12 Integration of HBYS-MHRS MHRS integrated hospitals; They define MHRS web services in their HBYS softwares and keep them ready to use. Have 30-day doctor working schedule that is updated weekly. Query appointments over their HIS softwares, regularly. In addition to the statements above, hospitals automatically updates appointment status regularly. Link to the MHRS integration definition..
13 Monthly Appointment Statistics MONTH-YEAR # OF APPOINTMENT
14 Appointment Numbers of Provinces (February 2012 Monthly) PROVINCE # OF APPOINTMENT PROVINCE # OF APPOINTMENT PROVINCE # OF APPOINTMENT 1 BURSA EDİRNE KIRŞEHİR KOCAELİ ORDU AĞRI ANKARA HATAY NEVŞEHİR İZMİR GİRESUN HAKKARİ ANTALYA ADANA ISPARTA SAKARYA DÜZCE BİTLİS KÜTAHYA OSMANİYE KARS KONYA UŞAK ARTVİN AYDIN ÇORUM BATMAN ESKİŞEHİR BARTIN GÜMÜŞHANE SAMSUN ERZURUM YOZGAT DENİZLİ BOLU ERZİNCAN BALIKESİR SİNOP ŞANLIURFA MERSİN MARDİN BİNGÖL AMASYA KASTAMONU KIRIKKALE TEKİRDAĞ KARAMAN ÇANKIRI MANİSA YALOVA ELAZIĞ TOKAT VAN GAZİANTEP MUĞLA AKSARAY DİYARBAKIR BİLECİK KAHRAMANMARAŞ MUŞ TRABZON BURDUR MALATYA SİVAS KARABÜK BAYBURT ÇANAKKALE IĞDIR TUNCELİ KIRKLARELİ ŞIRNAK KİLİS ADIYAMAN NİĞDE ARDAHAN ZONGULDAK KAYSERİ SİİRT RİZE AFYONKARAHİSAR 9667
15 General Statistics MHRS General Statistics ( ) The number of provinces that applied to MHRS 80 Population of Provinces that applied to MHRS 61,100,029 Total number of hospitals in 81 provinces of MHRS coverage 832 Total number of hospitals in MHRS applied provinces (80) 774 Number of hospitals that will be applied to MHRS in the future 58 Number of doctors that have working schedule 24,433 Average number of appointment within the last 15 days 87,996 Highest number of appointment within the last 15 days 128,683 Total number of given appointment (inc. cancel & overlap) 15,559,369 Number of working agents in call centers 1625 By MHRS will be applied to Istanbul
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