IE 477-478 PROJECT DESCRIPTIONS 2012-2013 A 101 Retail Discount Store - Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan 101 Yeni Mağazacılık A.Ş 2008 yılında kurulmuş hard discount konseptini benimsemiş mağazalar zinciridir. Günümüzde 13 deposu, 1600 ün üzerinde mağaza sayısı ve 8000 in üzerinde çalışanıyla hizmet vermektedir. Kurulduğun günden itibaren yüksek bir büyüme ivmesi yakalayan A101, 900 çeşidin üzerinde olan geniş ürün yelpazesiyle her gelir düzeyinden müşterilere hitap etmektedir. Depoların aynı zamanda bölge müdürlüğü olduğu yönetim sisteminde her depo kendi karar mekanizmasına sahiptir. Bütün depolar ise İstanbul Merkez Ofis ten koordine edilmektedir. A101, teknoloji ve mühendislik uygulamalarını kullanarak büyüme sürecini başarılı bir şekilde devam ettirmek istemektedir. Two of these projects will be selected. Project 1 Mağaza sipariş verme kuralı: Mağazalar sipariş verirken, bir gün-ürün grubu matrisine göre haftanın belli günleri sadece belli ürün gruplarını depoya sipariş verebilmekteler. Bu uygulama her ne kadar toplayıcıların depodaki yürüyüş mesafelerinin kısalması ve minimum sipariş miktarlarının sağlanması için olumlu olsa da; pratikte ürün gruplarını oluşturan ürün sayılarının homojen dağılmaması, mağazaların bu kuralı sıfır satmamak adına ihlal etmesi gibi sebeplerle amacına tam anlamıyla hizmet etmemektedir. Bu yönteme alternatif olarak sipariş günlerindeki ürün grubu kısıtlamasının tamamen kaldırılması, yani mağazanın sipariş verebildiği her gün bütün ürünlere sipariş verebilmesi durumunda, depo performansı, sipariş toplama süresi, mağaza sıfır satma oranı, mağaza sipariş hazırlama süresi, mağaza stok devir hızı ne şekilde etkilenir? Project 2 Sıfır satma oranı ölçümü: Mağazalardaki sıfır satma oranının- yani müşterinin mağazada satın almak istediği ürünü bulamayıp çıkması sonucu kaybedilen ciro tutarı- takibi için bir method geliştirilmesi hedeflenmektedir. Bu çalışmanın ilk kısmında, ciro payı büyük ürünler için bir muadillik anketi yapılıp, satınalınmak istenen ürün mağazada yoksa yerine müşterinin benzer ürünlerden alıp almama ihtimali sorgulanacak, benzer ürünlerin birbirini ikame edebilme yüzdeleri çıkarılacaktır. Bütün ürünler için anket yapmak maliyetli ve zaman alıcı olacağı için ciro payı düşük ürünler için de sistemdeki satış datasına ve ürün özelliklerine bakılarak bir yaklaşımla muadillik yüzdeleri belirlenecektir. Sonra, bir t anında sistemde mağaza stoklarında sıfır olarak görülen ürünlerin; ya önceki ya da sezonsal ürünler için- bir yıl önceki aynı ay satış tutarına bakılarak; ilgili ürünlerin mağazada sıfır olmasının şirkete ne kadar ciro kaybettirdiği bir yaklaşımla hesaplanacaktır. Bu çalışma örnek birkaç mağaza için yapılıp, tüm mağazalar için daha sonra yaygınlaştırılabilecek bir yazılım/algoritma yazılması ile tamamlanabilir. Project 3 Ürün yerleşim planı ve Sepet Analizi: Geçmiş dönemlerin fiş verilerine bakarak, birlikte satılan ürünlerin ve ürünlerin satış saatlerinin gün içi zaman sınıflarına dağılımının bulunması; ve bu bilginin mağaza raflarında ürün yerleşim planı ve promosyon planlarının yapılmasında kullanılması hedeflenmektedir. Bu çalışma örnek birkaç mağaza için yapılıp, tüm mağazalar için daha sonra yaygınlaştırılabilecek bir yazılım/algoritma yazılması ile tamamlanabilir. 1
ARÇELİK Dishwasher Plant White Appliances Ankara Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 4 Material Warehouse Simulation and Determination of Requirements for Daily 10.000 Unit Production Scope of the Project: Material warehouse analysis/simulation for daily 10.000 dishwasher production and determining needs (total area, number of ramps, material storage systems, resources/labour) Expectation: Determination of area needed: Total area needed for loading-unloading and material storage areas located several places in factory in order to have efficient material incoming operations. Layout and material flow optimization: Develop a layout plan to use the area efficiently. (Incoming materials, rejected materials, returnable packaging, etc.) Deciding location of material groups for storage in order to optimize material transfer duration. Optimization of loading-unloading processes: Establish a system to prevent long waiting hours of trucks. Determining unloading/loading schedule (related ramp - hour - duration) for supplier trucks. Project 5 Material Acceptance Depot Simulation and Necessity Analysis By simulating the system, it is expected to determine necessity of infrastructure, layout and resource/workforce for daily 10.000 dish washer production. Aim of the Project Simulation of the feeding materials of the warehouse with daily 10.000 products. Determining requirements of the infrastructure Determining layout and space requirements Determining resource/workforce requirements in order to maintain the system accurately Expectations After determining the requirements explained above, designing a system for effective warehouse design, layout and material acceptance Analyzing storage system under high production rate Analyzing the number of ramps under high production rate and determining the optimum locations if more ramp is needed. ARÇELİK Refrigerator Plant White Appliances - Eskişehir Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 6 Dynamic Appointment System Suppliers are monitoring necessary material requirements for refrigerator production through portal on daily basis. Materials that completed their production are sent to refrigerator plant through e-dispatch system and working day is priority for this activity. Acceptances of these materials for unloading ramp are occurring by static appointment system. Material requirements are decreased from system as sending material quantity. Thus, rest of material requirement after sending and location of material (on the road, waiting area and ramp) at this moment can be monitored through system. Our target is establishing a job assignment systematic that can perform ramp assignment of trucks which carry material with a dynamic appointment system and can orientate truck that carrying critical material to urgent material ramp in order to prevent stopping of production line. Our expectations from this project are minimizing the waiting time of trucks that belong to suppliers, calculating appointment number on a daily basis according to variable lot size, and disallowing 2
stopping of production line. On the other hand, keeping urgent material in the truck on suppliers delivery must be fictionalized as a negative tracking indicator thus it will prevent abusing of system. Arlight Lighting Ankara Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş Our firm which had been founded in 1991 has 10.000 m² closed area and 14.000 m² open area. We see our lighting fixtures, special design, cable ladder and cable tray systems, emergency lighting fixtures are special solution for areas. ARLIGHT, which is making s name at global market, studies for global firm of future. We produce recessed and surface mounted luminaires, downlights, wall lantern, floor and stair fittings, waterproof and batten-type fittings, high ceiling fixtures, outdoor lighting fixtures and the hospital lighting. In addition, we present to different alternatives to our customers with linear fixtures and LED lighting fixtures. Project 7 Mimimization Number of Box Types In our company which has a variety of products, cartoning and paletizing are performed in different sizes and qualities. Therefore we encounter problems with suppliers and have difficulties in storage area. In order to prevent this confusion, the revision of existing boxes and the determination of new alternative box dimension are required. Expectation: Cartoning with minimum number of box types. ASELSAN Defence Industry Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Two of these projects will be selected. Project 8 Elektronik Kart Üretim SMD Dizgi Makinesi Set-Up Minimizasyonu: Elektronik Kart Üretiminde büyük önem taşıyan SMD Dizgi makinesinin set-up surelerini enazlamayi hedefleyen (Tercihen Excel ile bütünleşik LP ile çalıştırabilen) bir yontemin gelistirilmesi ve gerekli program yazımı. Project 9 SST Üretim Direktörlüğü Barkod/RFID ye geçiş süreci kapsamlı sistem tasarımı: SST Üretim Direktörlüğü olarak 2014-2015 yılında Barkod /RFID sistemine geçilmesi planlanmaktadır. Geçiş için fizibilite çalışması yapılması, uygun iş akışı analizleri, fayda-zarar hesaplamaları ve alternatif senaryo analizi. Project 10 SST Üretim Direktörlüğü Ambarında Meydana Gelen 100 Malzeme Hareketinin İş Etüdü- Analizi: SST Üretim Direktörlüğü Ambarı 2014-2015 yılında tekrar bir yapılanma sürecine girebilir. Ambardaki kit işlemi esnasında meydana gelen 100 malzeme hareketinin iş etüdü yapılarak, analiz edilmesi, ardından 2014-2015 yılı için strateji haritasının çıkarılmasının sağlanması. Project 11 SST Üretim Direktörlüğü Ambar-Üretim Arasında Malzeme taşıma sürecinin İş Etüdü Yapılması ve Malzeme Taşıma Sürecine İyileştirme Önerilerinin Getirilmesi : SST Üretim Direktörlüğü Ambarı ve Üretimi 2014-2015 yılında tekrar bir yapılanma sürecine girebilir. Ortalama Ambar-Üretim arasında 2000 çeşit / gün malzeme akışı mevcuttur. Bu sürecin iş etüdü çıkarılarak ve incelenerek, uygun sistem tasarımı, uygun alet ve teçhizat seçimi konusunda bir çalışma yapılması gerekmektedir. 3
Project 12 SST Üretim Direktörlüğü Kart, Kablo, Modül, Birim ve Sistem Üretimi hatlarının Detaylı Analizinin Gerçekleştirilmesi: SST Üretim Direktörlüğü Kart, Kablo, Modül, Birim ve Sistem Üretimi hatlarının analizinin (tercihen benzetim modelleri kullanilarak) gerçekleştirilmesi sonucunda İş gücü-makine-iyileştirme ve Lay-out değişikliklerinin üretim üzerinde ne gibi etkilerinin olacağını bu t ür yat ır ı ml ar yapmada n önce tespit etmek, ve analiz edebilmek amaçlanmaktadır. B/S/H Refrigerator Plant (FIK2) White Appliances - Tekirdağ Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 13 Optimization of Transportation Systems in Micrologistic Factory has 2 different production lines and it has a cellular production system which consists of seven main cells. Material transportation method varies depending on the material management type (kanban and variant), the area of material use in production and property of material (weight, size). Material transfers from warehouse to production are performed by milkrun and transpallets. Different milkrun systems are implemented in the factory such as light milkrun, heavy milkrun and door milkrun, and kanban materials are carried by milkrun on a defined route and schedule. Variant and specific materials are supplied to production by transpallet movements which do not have a certain route, time plan and lot size. Expectation is to optimize material transportation sytems in micrologistic process. While kanban materials are transported based on a certain time and lot sizes, variant materials are moved upon production request in different times and quantities after commissioning in the warehouse. In addition to material management type, features of material and the point of use in production can require different transportation methods and vehicles. Also, since there are a number of movements, a traffic jam occurs in the plant. Main aim is to design a lean and systematic transportation for all material flow in the factory. Steps to be taken: A Value Stream Mapping (VSM) should be drawn first to analyze and design the flow of materials (determining capacity of equipment and labor, cycle time, wastes, bottleneck points, etc. ) Improvements should be proposed for the current transportation system. A new transportation system could be proposed. The desired situation is to have only one transportation system for all material flow. It means there will be no different milkrun and no transpallet in production. A simulation can be run for the new system. To achieve the desired system, a routing, determination of frequency and amount of stock at lines should be defined. Also, new trolleys and material handling boxes could be designed. Traffic could be optimized. (Vehicle entrances and exits from warehouse could be tracked by RFID system; required data can be taken from its reports.) CCI Fast Moving Consumer Goods - Ankara Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş 4
Project 14 Preseller Work Design on Traditional Channel-Home Market in Ankara Sales Center CCI customers of Traditional Channel are segmented as Gold/Diamond, Silver, Bronze and Basic. CCI executions are differentiated according to these segments. Expectations: Preseller Work Design on Traditional Channel in Ankara SC based on customer segmentation and sub-channels (inc. time&motion) Route Optimization for all segment groups( Gold/Diamond, Silver, Bronz) Suggesting visit frequency, # of daily visit and time spent/outlet for all segments. Project 15 Route Efficiency Improvement- On-Premise Channel in Ankara Sales Center On Premise Channel means accounts or group of accounts that operate on-premise or immediate beverage consumption outlets (restaurants, bars, gas stations, hotels etc.) 18,2% volume of total volume comes from this channel. Orders from On-Premise Channel have been taken by presellers or telsell operators. Expectations: Visit efficiency measurement of On-Premise Channel Presellers in Ankara city center (inc. time&motion). Controlling successful visit rate (successful visit/total visit), planned visit rate; suggesting actions to increase the rate of successful visit. Calculating cost of service- Both for telseller and preseller service. Route Optimization (Telsell/Preseller)- Checking the frequency of visits and calls, time spent in the outlet, #of visits/calls/day. Optimizing the routes both for telseller and preseller. RED Score (is a system to track execution performance in the field) should be considered. Project 16 CCI would like to work on how to locate the products in markets of modern channel e.g. Kipa, Yunus. The location, amount and condition of the products in the retailer stores are required to be considered. For instance a specific type of product can be placed near to the chips zone in a cooler or near to the grocery as multi packs. The main aim of the project is to avoid wrong categorization in the markets, find out most profitable point of sale and determine locations and number of coolers. The customer tendencies and the customer traffic in the stores can be thought as important factors. In order to 5
analyze these factors, the most known methods in literature PITA (Population Incidence Transaction and Amount) analysis and Efficient Zone Analysis can be beneficial tools. The result of the project is planned to be implemented. Doğadan Fast Moving Consumer Goods - Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Doğadan, Turkey s first packaged fruit-herbal tea manufacturer, is the market leader in Turkey on fruit and herbal tea production and one of the biggest manufacturer of black tea brand market. Doğadan is the largest tea bag company in Turkey, with a production capacity of more than 1 billion tea bags per year. Doğadan operates 2 factories in Turkey. Both fruit-herbal tea and black tea products are packed in Ankara-Akyurt plant and also there is a black tea processing plant that is operated in RİZE. More than quarter of its annual production is exported to countries around the world, mainly in Europe, Middle East and Asia. The company s success over the past 10 years has increased the infusion tea bag market volume. Doğadan s product portfolio is comprised of fruit - herbal tea and black tea products. Doğada n Akyur t Fact or y: Closed area: 9.000 m2 Employee: avg. 130 (65 of them is blue-collar) Production ( 11): 26.000.000 boxes of infusion tea and 4000 tones of black tea Project 17 Designing of the Manuel Packaging Warehouse and Modelling of Packaging Team Performance Monitoring Scope of the Project: The expansion in the fruit and herbal tea market is a driving force which continuously brings new competitors in sector. Accordingly, Doğadan is bound to cover customer demands in order to maximum productivity by its all machine and employee supply. According to consumer demands, marketing promotions are done by manually. Average of the year, there are 25 employee works for these types of manual works. Scopes of these manual works are; preparation of mixes cases, bundle sets, mixed teabag boxes. For these manual packaging operations, products are produced and stoked. During the stocking there are many problems as some of them: stocking of finished goods -are not easy because of the limited warehouse area-, using finished goods with conformity of FIFO rules and provide conformity with the ERP system. There are a lot of SKU (Stock keeping unit) in this warehouse. During this operation, there is not only stocking finished goods area limits problem, but also monitoring and evaluating the performance of the team because performance criteria are not the same as a machine KPI s (Key performance indicator). The current KPI for manual packaging team is man-hour. But for the stocking area efficiency has not been optimized and monitored yet. Expectation: Designing and modeling warehouse system for manual packaging field. Monitoring and analyzing stocking area efficiency of the manual packaging field. 6
Determination the main reasons which are negative effected stocking the finished goods and causing time looses. Create an ERP adapted KPI monitoring system and increase the productivity of the team. Increasing the awareness of employee about the KPI s and their importance. Create saving about the more efficient stocking and team s performance. Project 18 Automation of Production Scheduling & Warehousing Processes Integrated with the ERP System Scope of the Project: We must keep on the power of challenge, need to increase productivity and realize fast delivery of orders. This is fundamentally a complex production scheduling problem. But in Turkey, there is no scheduling consciousness in many firms and scheduling activities have been conducted casually. Therefore, with this project, it is aimed at developing a software which is appropriate for our production system and has many functions. This software (any software or Excel(VBA) can be used ) will have some functions like operations scheduling according to different performance criterion, able to generate alternative solutions, forward scheduling, workforce planning, lot size determination, rescheduling, and web applications. We can plan our operations truly using this software to manufacture in low costs and achieve stabilized due dates. At the end of the scheduling process, we began the system automation of warehousing processes. Expectation: Operation plans will satisfy the different targets of performance criteria, such as average flow time, minimum tardiness, etc. Daily-weekly Production plan preparation With this software, to find the solutions close to optimal in a reasonable time. It must be possible to rescheduling for emergency orders, machine distortions, raw material delays, cancellation of orders, new works, changing lead times etc. For our production system, software must give alternative solutions. Software must be integrated with our ERP system. Automatic stock entry and outflowing by the data transfer and product or palette based barcode label printing Work orders will be opened automatically Doğuş Medya Media- Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş (This project has already been assigned to a group) Project 19 Doğuş Yayın Grubu is a leading and innovative media company which gives directions to the media sector in Turkey since 1999. Doğuş Yayın Grubu operates in many branches like internet, TV, radio, magazine etc. Its materials which can be published have been make impression in the sector. Doğuş Yayın Grubu provides industry-leading innovation and successful applications with its various brands NTV, CNBC-e, STAR TV, NTV Spor, ntvmsnbc.com, Virgin Radio, Kral FM, National Geographic and VOGUE etc. Project description: Effective communication system design within the company Scope of the project: Internal communication activities between the departments which have common workflow that starts from gathering news and ending with publishing materials Expectation: Efficient communication system design within the company after analyzing the job descriptions. Optimization on the current workflow between the departments. Implementation of proposed system design to the company. 7
Eczacıbaşı Building Products/Vitra Building Products Industry - Bozüyük/Bilecik Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 20 Assembly planning Production planning integration The ceramic products manufactured in the factory are dispatched after assembly with supportive products and boxes. Currently, production planning department plans ceramic manufacturing processes. Assembly planning department, on the other hand, creates assembly plans for storage and delivery according to the requirements of customer orders. Since these two departments are not integrated and they do not have sufficient coordination, the company faces following problems: Assembly cannot be planned for long term periods and it may cause dissambly of the products. Therefore, the rate of direct assembly is low. In line with the assembly plans, supportive products and boxes which are not manufactured accurately and on time cause compliance problems with the customer deadlines. This project aims to help assembly planning and production planning departments work more coordinated; and to install an integrated system between these two departments which can be monitored via SAP. English Home Home Style & Decoration Store - Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Project 21 Replenishment Plan Optimization Scope of the Project: Internal replenishment activities starting from warehouse and ending with actual customer sales. Expectations: Optimization on Visual Stock Areas: Visualization is the important part in speciality stores. However, it is important to increase the availability of the products in the stores which has a direct effect on the revenue. Replenishment plan and product placement in store's area need to be perfect, since there is no storage area located in the stores. Minimum Inventory Level: To manage cash flow, inventory is supposed to be in the optimum level. %25 of the products comes abroad, %75 from domestic market. Lost Sales Prevention: Inventory level, display stock, logistics operation, replenishment strategy and customer demand variety is important parameters in lost sales. Project group should evaluate the entire supply chain operations and focus on alternative strategies aiming at decreasing the lost sales. ERKUNT Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Project 22 Assembly Line Montaj hatları ve hatları besleyen hazırlık sahalarındaki operasyonel iş yükünü dengeli biçimde dağıtan, istasyonlar arası akışı verimli hale getiren ve bu duruma göre işçilere iş paylaşımı yapan sistemin kurulması. Kurulan bu sisteme en uygun şekilde olan, malzeme akışını da efektif hale getiren yerleşim planı çalışmalarının yapılması. Scope of the Project: Esnek bir karar destek sistemi Efektif bir yerleşim planı 8
Expectations: Çalışma planı ve plana uyum Bir iş disiplini içinde uyumlu çalışma Ulaşılan iş sonuçlarının pratik ve uygulanabilir olması ETİ Food Industry - Eskişehir Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın (This project has already been assigned to a group) Proejct 23 Fabrika Hatlarının Planlanması ve Çizelgelenmesi Fırın Paketleme makineleri dengesinin gözetilmesi (tampon stok olmadığı durumda) Tampon stok olan hatların paketleme makinelerinin çizelgelerini oluşturmak (tampon stokların maksimum bekleme zamanı ve kısıtlı yer kapasitesi mevcut) Tüm hatların çizelgelemesi sonucunda fabrikaların işçilik kısıtının dikkate alınması ve işçilik dengelemesinin gözetilmesi İkinci İşlem Üretim Merkezinin Planlanması ve Çizelgelenmesi Yarı ürün stoklarının üretilmiş olması ön koşul (yarı ürün üretimi nihai ürün üretimi arasında 1.5 vardiyalık faz farkı mevcut) Transfer kasası kısıtının gözetilmesi İşçilik kısıtının ve dengelemesinin gözetilmesi Yarı Mamül Üretim Merkezinin Çizelgelenmesi Ana üretim planı sonucu oluşan yarı mamül ihtiyaçlarının dikkate alınması Yarı mamül üretimine özel kısıtların dikkate alınması Yarı mamüllerin depolandığı stok tank kapasitelerinin gözetilmesi İhtiyaçların karşılanamaması durumunda eksik kalan miktarın optimum dış tedarikçiye/tedarikçilere sipariş olarak açılması Scope of the Project: Uygulanabilir planın ve çizelgenin oluşturulması (her üç seçenek için geçerli) Güven Hastanesi Health Industry- Ankara Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 24 Vardiya (çalışma) programlarının verimliği Hastane bünyesinde çok fazla vardiya (çalışma) programı mevcut. Analizler sonucu daha etkin ve karmaşık olmayan bir vardiya düzeni oluşturma. Bu çalışma sonucuna göre kişi / fazla mesai verimliliğinin sağlanması amaçlanmaktadır. Bu çalişma ile çalişan memnuniyetide hedeflenmektedir. Scope of the Project: Etkin bir vardiya (çalışma) programı ile kişi / fazla mesai analizi ve verimliliği Kamil Koç Passenger Transportation Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Kamil Koç, is one of the prominent passenger transportation company which transported 10,5 million passengers in Turkey in 2011. Kamil Koç, which has 440 sale points in 29 cities in Turkey, operating approximately 540 buses. Employee: 1804 (avg) Turnover: 340 Million TL (2011) Number Of Passenger: 10,5 Million 9
Number Of Cabin Crew: 800 (avg) Number Of Journey: 950 (daily) Project 25 Optimization on Assignment of Cabin Crew Activities Scope of the Project: Making the assignment of the cabin crews for spesific journey plans. Expectation: Efficient Assignment Methods: Checking availability of the cabin crews to assign them to the journeys considering their working hours, breaks, weekly and annual leaves. Targets, minimum waiting time, maximum benefit from cabin crews. Project 26 Determining and Satisfying the Passenger Demands with CRM application Scope of the Project: Analyzing the passengers of Kamil Koc to construct customer profiles, and to understand their needs and demands. Expectation: CRM Applications: For the passenger profiles of the buses, determining the demands and comparing the services which we provide. Targets are customer loyalty and an increase in revenue per passenger. 10
Türk Kızılayı Humanitarian Organization - Ankara Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş Project 27 Revision of the physical construction of the Disaster Operation Center which is located in Turkish Red Crescent Etimesgut Campus in consideration of conducted functions and operations. Disaster management operations are conducted within three service groups which are Disaster Preparation, Disaster Response and Disaster Communication under the roof of the Directorate of Disaster Management. The Directorate of Disaster Management conducts the operations by the means of Regional Disaster Management Directorates (regional level) and Local Disaster Management Chieftaincy. The Directorate of Disaster Management; is the part of Turkish Red Crescent which conducts and coordinates disaster preparation, response, rehabilitation and rebuilding programs. Moreover the Directorate of Disaster Management fulfills all the responsibilities which are defined in the rules of Turkish Red Crescent about the mentioned operations. The Directorate of Disaster Management, the Disaster Operation Center is the agency in which disaster and urgent activities are conducted, disaster response teams are coordinated state of emergency communication is practiced, donation and donator processes are kept in record and regular press releases (visual and written) are prepared. In addition to that, in an ordinary period disaster preparation and logistics operations are sustained in order to increase the disaster response capacity and the revision of physical construction is needed in order to sustain maximum benefit to disaster response activities. Moreover there exists 8 different Disaster Operation Center in 8 different regional centers within the body of Turkish Red Crescent. When the Directorate of Disaster Management is considered to be restructured as a whole; it will be inevitable that all Regional Centers belonged to Turkish Red Crescent are revised in accordance with this ideal structure. Scope: The Directorate of Disaster Management building operated as crisis command center in which ordinary and extra ordinary period activities are performed Expectations: Turkish Red Crescent Disaster Management and their volunteers, carry out their works against numerously disasters such as earthquake, flood, war, famine, drought occurred in Turkey and all around world with 7/24 principle. The adopted service manner is change and improvement. The main expectation of the project is the revision of the physical construction in order to perform all the processes (response, logistics, communication, donation, press, psychosocial studies, and disaster preparation etc.) of Disaster Operation Centers. The Directorate of Disaster Management which is responsible of disaster management coordination comprises Disaster Operation Centers which operates the functions in both ordinary and extra ordinary period. Main goals: 1. Determination of physical settlement of all functions within Disaster Operation Center and crisis desk; these functions exist in the process in order to provide effective working of disaster response system; approach and response to the problem occurred when Disaster Operation Center crisis desk is gathered. 2. Defining an ideal configuration in which the ordinary period functions of Disaster Operation Center including crisis desk are performed in optimum level. MAN-SERVICE Automotive - Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Project 28 - SERVICE PROJECT MAN Truck and Bus Co. conducts its after-sales service processes with its 31 Authorized Services spread all over Turkey. MAN Truck and Bus Spare Part business; operating the original spare part services of the MAN and NEOPLAN brand bus and trucks present at Turkey in the most effective way 11
with customer satisfaction aim. The service network that is spread all around the Turkey, carry on holding the availability of the MAN spare part at the maximum level with its original spare parts which are compulsorily to be found because of the regional necessities. MAN Truck and Bus AG Spare Part MGR operating the 7 days 24 hours Original Spare Part service for more than 40 years; with its customer oriented approach and every day spreading common service network. With the purchase of the NEOPLAN firm by MAN Truck & Bus; In addition to our MAN original spare part products, spare part service of the NEOPLAN brand vehicles has been provided since 2005 with sensitiveness and trust. Except the parts that were changed because of usage, original MAN spare parts changed in MAN service partners are under MAN Warranty coverage for 1 year without any kilometer limitation. Problem Definition: Introduction: According to end-item (truck and bus) sales figures, sales amounts are increasing year by year, together with changing end item types thanks to technology. Because of this, demand forecasting is one of the most crucial issues of spare parts management department. Forecasts, which form the basis for the planning of inventory levels, are probably the biggest challenge in the truck and bus repair industry. One problem is the need to forecast long term part demand with the highest possible degree of accuracy. In the after sales services supply chain, demand is unfortunately always unpredictable. Required response time is same day or the next day. The high cost of truck and the expense of such repairable spares as engines and driveline components contribute greatly to the considerable total investment of many service partners. Some parts, though low in demand, are critical to operations and their unavailability can lead to excessive down time and customer complaints. Forecasting the demand for parts with highly variable demand patterns is one of our main objectives since some of the traditional forecasting methods generate results with large error margins which result in many stockouts. Focused Problem definition: Spare parts demand forecasting (in value) is the main problem to be solved. At the moment, current forecasting methods give error margins. Project will focus on a computerized sales forecasting system for the control of spare parts together with a method for monitoring forecast errors. Moreover, as to set accurate targets for spare parts sales, spare parts potential analysis should also be renewed, this will also help to discuss accurate market penetration. In order to forecast spare parts demand, first, workshop entrances of trucks and busses should be forecasted for each type. Then, required spare parts demands for each type should be calculated for the past years and considering future and sector dynamics, spare parts demand forecasting for the next 5 years should be realized together with the correct market penetration analysis. The main specific objectives in this project will be: 1- To analyze end item sales figures and workshop entrances and determine the distribution function for workshop entrances Forecasting of vehicle entrances for the next 5 years, considering future truck and bus sales o The rate of lost vehicles at each age o The rate of the affect of the new sales 2-Determine the market potential for both past and future according to the end-item sales forecast. Check Bill of Material for each end item and a data mining for the past should be done in order to analyze spare parts requirement for each vehicle type. 3- Considering both 1 and 2, forecast spare parts demand for the next 5 years and calculate possible market penetration rates for short term. Analysis on the behavior of different forecasting methods when dealing with lumpy and uncertain demand is expected. Based on the forecast accuracy measurements and the results of their statistical analysis, a predictive model should be developed successfully. MAN-FACTORY Automotive - Ankara Coordinator: Selim Aktürk 12
Assistant: Hüseyin Gürkan Project 29 - Milk-run optimizasyon ve verimlilik artırımı Milk-run programı iyileştirme ve geliştirme Milk-run kapsam artırımı Kamyon yükleme verimliliğinin arttırılması Milk-run rotalarının optimize edilmesi MUDO Clothing, Accessories, Furniture and Home Decoration Retailer - Istanbul Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş Mudo is a leading fashion, furniture and home decoration retailer with more than 2.000 employees serving Mudo customers in more than 100 stores in Turkey. Mudo offers brands of Mudo Collection, Mudo Concept, Mudo Accessories, Mudo FTS64 and Mudo Kids under the umbrella of Mudo City, Mudo Concept, Mudo Garden, Mudo Marina and Mudo Outlet store formats. Since 1964, Mudo has followed its mission of offering the widest range of the highest quality products at affordable prices. Always looking to the future Mudo aims to meet the highest expectations of its customers. Project 30 Improvement of Warehouse Operations for Concept Business Project Scope: Mudo would like to improve operational performance of Concept warehouses in which furniture and decoration products are stored. Concept warehouse operations include (but are not limited with) the following processes: 1 Receiving, 2)Storage, 3)Repairing, 4)Order Picking, 5)Order Packing, 6)Dispatching, 7)Returns. Mudo s warehouses for Concept business are located in Tuzla, Istanbul with an area of more than 35,000 m2. Tuzla Warehouse is utilized to store Concept products and direct-to-store shipments are performed from this major warehouse. Şekerpınar Warehouse is split into three sections: First section is utilized to store outdoor products, second is to store some other Concept products that do not fit to Tuzla Warehouse and the last section is utilized to repair, store and ship customer deliveries. Project Expectations: Improved operational performance, process design and/or warehouse layout, Proposal of improvement opportunities, Definition of major key performance indicators, roles & responsibilities. Project 31 Improvement of Logistics Operations for Concept Business Scope of the Project: Inbound and outbound logistics operations are very crucial for Mudo to guarantee the right product at the right place and at the right time. Mudo s inbound logistics operations include inbound movement of products from suppliers to Mudo warehouses whereas Mudo s outbound logistic operations include movement of products from Mudo warehouses to customers and Mudo stores. Expectations: Improved operational performance, process design Cost improvement, Proposal of improvement opportunities, Definition of major key performance indicators, roles & responsibilities. 13
RENAULT Automotive - Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 32 Oyak-Renault Montaj Bölümü'nün mevcut tek araç montaj hattında aynı anda Clio, Megane, Fluence Elektrikli Fluence ve bunların versiyonları montajlanarak üretilmektedir. Araç opsiyonları da gözönüne alındığında tek hatta onlarca farklı araç çeşidi arka arkaya karışık sırada ana montaj hattından geçmektedir. Değişik tip ve karakteristikte çeşitliliğin bulunduğu bu montaj hattında her farklı araç modelinin montajı farklı işlem zamanı gerektirmektedir. Örneğin; bir parçanın A araç modeline takılması 25 sn sürerken aynı parçanın B araç modeline takılması 65 sn sürmektedir. Bir komple aracın montajının tamamlanması gereken çevrim zamanı ise sabittir ve aşılmamalıdır. Bu proje çalışılarak çözümlenmesi istenen Motor ve Vites Kutusu Birleştirme Hattı'nın dengelenmesi ve minimum operatör sayısı ile işlemlerin çevrim zamanını geçmeden tamamlanmasıdır. İş yapılan istasyonların yapacakları işleri hangi sırada ve hangi sürede yapacağını atayan sistem (posta angajmanı) mevcut durumda PROSPR adı verilen bir yazılım programı tarafından gerçekleştirilmektedir. Fakat bu program hattım çevrim süreleri için bir dengeleme önermemektedir. Bu projenin çıktısı olarak istenen Motor ve Vites Kutusu Birleştirme Hattı'nın dengelenmesi için öneride bulunacak ve aynı zamanda PROSPR programı ile konuşabilecek bir arayüz tasarımı ve geliştirilmesidir. Simsoft Computer Games and Simulation Systems - Ankara Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş (This project has already been assigned to a group) (Initial work of this project was conducted by Emrullah Koyunlu during his internship) SİMSOFT Simsoft has been established in 17 March 2006 by a group of doctoral students and instructors to work on computer games and simulation systems areas. Simsoft is conducting business as a university - industry Cooperation Company in Technology Development Center at Middle East Technical University Technopolis in METU Campus. Due to rapid shifts in technology, increased customer needs, and more competitive conditions, processes, services, and products must be faster, more qualified, more effective, and more costeffective. Systems and processes need to optimize resources; Simsoft offers practical solutions to these challenges by using simulation and optimization techniques. ASELSAN Optimization on personnel logistics activities in Macunköy Compound.ASELSAN is a leading electronics and electronic systems company in Turkey that designs, develops and manufactures modern electronic systems for military and industrial customers, in Turkey and abroad. The company headquarters is situated at Macunköy facilities in Ankara, Turkey. According to the field of activities, ASELSAN has been organized in four main divisions: Communications Devices Division (HBT), Defense Systems Division (SST), Radar, Electronic Warfare and Intelligence Systems Division (REHIS), Microelectronics, Guidance and Electro-Optics Division (MGEO). Project 33 Scope of the Project: Internal logistics activities regarding daily transportation of the employees. Expectations Optimization on daily scheduled personnel transportation: Deciding on number of the services that required; distribution of the personnel on the services and algorithms for deciding on the routes. Usage of simulation: Utilization of simulation is expected in the project. 14
Optimization on overtime personnel transportation: Developing a decision-supporting tool, aiming to improve availability and reduce the cost. Improvement on the registration system: Improvements on the registration system might be required. Developing a system for handling plant migration: Requires development of an algorithm to better handle the transportation system after the opening of the Gölbaşı plant. Starbucks İstanbul Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş Project 34 Starbucks Mağaza İçi Deployment ve Envanter Süreçlerinin Verimliliğinin Arttırılması Starbucks mağazalarında iş tanımları belirli olan 3 farklı pozisyon bulunmaktadır. Bu pozisyonlar: yemek, kahve ve kasa olmak üzere tanımlanmıştır. Pozisyonlarda çalışanların sorumlu oldukları süreçler belirli olmasına karşın, mağazalardaki müşteri yoğunluklarına bağlı olarak bu pozisyonlardaki çalışan sayısı değişiklik gösterebilmektedir. 2013 yılı küresel hedefleri arasında bu pozisyonlardaki çalışan konfigürasyonu için en iyi planlamanın yapılması yer almaktadır. Projenin 2. aşamasında ise Starbucks mağazaları için envanter süreçlerinin iyileştirilmesi planlanmaktadır. Envanter süreçlerindeki karar değişkenlerinin alacağı değerlerin en iyi şekilde belirlenmesi için bir envanter takip ve talep sistemi geliştirilmesi yönünde bir çalışma yapılması amaçlanmaktadır. (Örneğin satın alınacak, stokta bulunacak kahve veya şeker miktarlarının belirlenmesi bu kapsamda değerlendirilebilir.) Scope of the Project: Proje sonucunda belirlenen süreçlerde verimliliğin artması Expectation: Süreçlerin iyileştirilmesi verimliliğin arttırılması ve bunun için kolay kullanılabilen, pratik araçlar oluşturulması. Tepe Home Furniture - Ankara Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan Tepe Mobilya, which was established in 1969, is considered among Turkey s top furniture producers. It carries out it s production on 108.000 m2 of covered and 152.000m2 open areas in three manufacturing plants situated in Ankara and Eskisehir. Tepe Mobilya uses up to date technology and continuously expands it s product range complying with all the norms accepted by the European Union with meticulous attention to details. Tepe Home founded in 1997- is the furniture and accessories retailing branch of the group and also Turkey s first and biggest retailer in the sector. Tepe Home and Tepe Mobilya have been joined together since 2011 Project 35 Implementing RFID Technology in Panel Production RFID teknolojisi ile üretim süreç takibinde, ürün hatalarının, barkod tarama sırasındaki işçilik kayıplarının, üretim proğramının online takip sisteminin sağlanması ve ürün izlenebilirliğinin sağlanması hedeflenmektedir. Proje Bilkent Panel üretim hattımızda planlanmakta, 10.000 metrekare alanda, aylık 35.000 metrekare panel üretim kapasiteli ve 130 mavi yakalı çalışana sahiptir. Üretim süreçleri, kesme-ebatlama-delik-freze-montaj-paketleme olarak gerçekleşmektedir. Prosesler NC ve CNC makinalarda gerçekleşmektedir. Üretim bilgileri ORACLE ERP sisteminde yapılmaktadır. Süreç girdisini levha malzemeler ve aksesuarlar oluşturmaktadır. Bu süreçler arasında üretim programının hedeflenen çizelgeleme süresinde sonlanmasını takip ve oluşan gecikmelerden anında haberdar olma ve kaynakların doğru tesbitinin yapılması proje hedeflerindendir. 15
Scope of the Project: Üretim kapasitesinin etkin bir şekilde planlanabilmesi için gerekli veri tabanının oluşturulması. Expectation: Tüm süreçlerin online takibinin yapılması ve RFID teknoloji kullanımının şirkete kazandıracağı faydaların önceden bilinmesi. Sektörde bu sistemi kullanmada öncü kuruluş olma ve şirket verimliliğinin maksimum değerde gerçekleşmesini sağlamak hedefimizdir. THY Airline Coordinator: Selim Aktürk Assistant: Hüseyin Gürkan (This project has been assigned to a group) Project 36 SERVQUAL modeli ile yolcu hizmetlerinde servis kalitesinin ve yolcu memnuniyetinin değerlendirilmesi ve GAP modellemesi Yolcuların hizmet kalitesini ne bekledikleri ve nasıl algıladıklarının tanımlanması. Anket çalışmalarının yapılması. Gap modelinin yapılması. Yolcu beklentilerinin karşılanması ve yönetilmesi için hizmet kalitesinin değerlendirilmesi, kalite yönetiminin geliştirilmesi ve tanımlanması. Expectation: Proje planına uygun çalışmaların yapılması Ölçümlerin titizlikle ve zamanında yapılması Geri bildirimlerin hızlı ve zamanında yapılması Modeller konusunda danışman fikrinin dikkate alınması Raporlamaların belli aralıklarla mutlaka yapılması Project 37 Yolcu boarding prosesinde en uygun metodun iş etüdü ve simülasyon yöntemiyle bulunması ile sürecin etkinliğinin arttırılması ve süresinin kısaltılması Yolcunun uçağa alınmasında alım sürecinin azaltılması ve uygun metodun bulunması gerekmektedir. Bunun için iş etüdü yöntemleri kullanılarak simülasyon çalışmaları yapılması gerekecektir. En uygun zone metodunun bulunması için veri toplama, kronometre ile zamanların tanımlanması, olasılık hesapları, simülasyon modellerinin kurulması gibi çalışma planını kapsayacaktır. Scope of the Project: Yüksek müşteri memnuniyetiyle beraber hızlı ve etkin boarding prosesi Expectation: Proje planına uygun çalışmaların yapılması Ölçümlerin titizlikle ve zamanında yapılması Geri bildirimlerin hızlı ve zamanında yapılması Modeller konusunda danışman fikrinin dikkate alınması Raporlamaların belli aralıklarla mutlaka yapılması TURKCELL Telecommunication - Coordinator: İhsan Sabuncuoğlu Assistant: Dilruba Başak Aydın Project 38 16
GSM-based mobile communication in Turkey began when Turkcell commenced operations in February 1994. Turkcell then signed a 25-year GSM license contract with the Ministry of Transportation on April 27 1998. Since then, it has continuously increased the variety of its services based on mobile audio and data communication, as well as on its quality levels and as a result, its number of subscribers. As of September 30, 2011, Turkcell has made 7.9 billion US dollars worth of investments (including 2G and 3G licenses) in Turkey. Again as of September 30, 2011, with its 34.4 million subscribers, Turkcell is not only the leading operator in Turkey, but also the third largest GSM operator in Europe in terms of subscriber number. Scope of the Project: We need to get the average waiting time in Shops: After a customer enter the shop till to contact with a worker. Expectation: We would like to improve our customer services through this estimation result, such as changing the service, influence to another channel, adding new extensive selling, using marketing tools etc. Shop Types: Turkcell have 4 different types of shops. Flagships, TİM, YTSN, Zincir. We need to measure only TİM channel. And, there are 1181 Turkcell İletişim Merkezi in Turkey. Please find below an example of a standard shop: Contacts: There are 5 different profiles in the shop. These are: İD: İletişim Danışmanı, TU: Teknoloji Uzmanı, TD : Teknoloji Danışmanı, Kasa, Mağaza Müdürü Customer could contact with any of them depends on the customer needs. UNILEVER Fast Moving Consumer Goods - İstanbul Coordinator: Bahar Yetiş Kara Assistant: Nihal Berktaş Project 39 Segmentation of Supply Chain In the competitive FMCG sector, different products/brands/categories have different dynamics. Customers expectation and need should be identified and segmented according to the Unilever s short and long term strategies in this competitive environment regarding these dynamics. In this point, analysis, classifications, alternative ideas and application cases need to be studied for portfolio products. 17