Warsaw Convention. Montreal Convention. (Air Carrier) -597-

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1 -597-

2 Montreal Convention Warsaw Convention (Air Carrier) -597-

3 (2) Audrey Johnson, Consumers and Congress Lobby For Airline Customer Service Improvements: Voluntary Action Or Legislation?, Loyola Consumer Law Review, 2001, P.13; Matthew Schoonover, Oversold, Delayed, Rescheduled: Airline Passenger Rights and Protections, Washington University Journal of Law & Policy, 2011, P. 35; Timothy M. Ravich, Re-Regulation and Airline Passengers' Rights, Journal of Air Law and Commerce, Summer 2002, P

4 -598-

5 denied boarding delay cancellation

6 (Consumer) -888-

7 : 92." -889-

8 (Consumer Protection Acts) -889-

9 (Civil Aviation Acts) (9) See: Morten Broberg, Air Passengers' Rights In The European Union: The Air Carriers' Obligations Vis-A-Vis Their Passengers Under Regulation 261/2004,

10 Journal of Business Law 2009, P. 2. (10) See: Richard Smithies, Regulatory Convergence - Extending The Reach of EU Aviation Law, Journal of Air Law and Commerce, Winter 2007, P

11 (13) Audrey Johnson, Op. Cit. P. 13; Matthew Schoonover, Op. Cit. P

12 (14) See: The European Regulation (EC) No 261/2004 "1) Action by the Community in the field of air transport should aim, among other things, at ensuring a high level of protection for passengers. Moreover, full account should be taken of the requirements of consumer protection in general". (15) See: Richard Smithies, Op. Cit. P.72; Audrey Johnson, Op. Cit. P

13 (16) See: The European Regulation "person with reduced mobility means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotory, permanent or temporary), intellectual impairment, age or any other cause of disability, and whose situation needs special attention and adaptation to the person's needs of the services made available to all passengers;"; See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik "d) Hareket kabiliyeti kısıtlı kişi: Herhangi bir fiziksel engel (daimi veya geçici olarak duyusal, mental veya fiziksel), zihinsel engel, yaş veya başka herhangi bir engel sebebinden dolayı taşımacılık hizmetini kullanırken hareket kabiliyeti kısıtlı ve durumu tüm yolculara sunulan hizmetlerin kişinin ihtiyaçlarına göre özel itina ve uyarlama gerektiren herhangi bir kişi"

14 -888-

15 (Reserve) (Ticket) -889-

16 (17) See: The European Regulation (g) "reservation" means the fact that the passenger has a ticket, or other proof, which indicates that the reservation has been accepted and registered by the air carrier or tour operator." See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik "ı) Rezervasyon: Yolcunun belirli bir uçuşa hava taşıma işletmesi veya tur operatörü tarafından kabul edildiğini ve kaydedildiğini gösteren bir bilet ya da havayolu veya tur operatörü tarafından düzenlenmiş ve onaylanmış belgeye sahip olması durumu". (18) Calvin Davison, David H. Solomon, Air Carrier Liability Under Deregulation, Journal of Air Law and Commerce September, 1983, P. 49. Over Booking Pumping

17 No Show 90 1 Pumping See: Ruwantissa I.R. Abeyratne, Sustainability of Air Carriers and Assurance of Services, Journal of Air Law and Commerce,Winter 2003 P

18 (Denied Boarding) (21) Morten Broberg, Op. Cit. P. 2. (22) See: The European Regulation Article 2 "(j) "denied boarding" means a refusal to carry passengers on a flight, although they have presented themselves for boarding under the conditions laid down in Article 3(2), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation". (23) See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik n) Uçağa kabul edilmeme: 2 nci maddenin birinci fıkrasında öngörülen hususlar kapsamında, sağlık, emniyet, güvenlik, uygun olmayan seyahat belgeleri gibi sebeplerle uçuşa kabul edilmemeleri için makul gerekçelerin bulunduğu durumlar hariç olmak üzere, uçuşa kabul edilmek üzere onaylanmış rezervasyon kaydı olan geçerli bir bilete sahip olmalarına rağmen yolcuların uçağa kabul edilmemesi"

19 (25) See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik "Dayanak Madde 3- (1) Bu Yönetmelik; a) 10/11/2005 tarihli ve 5431 sayılı Sivil Havacılık Genel Müdürlüğü Teşkilat ve Görevleri Hakkında Kanunun 9 uncu maddesinin birinci fıkrasının (g) bendine dayanılarak, 2, b) Avrupa Birliğinin 11/2/2004 tarihli ve (EC) 261/2004 sayılı Tüzüğüne paralel olarak hazırlanmıştır". (26) See: The European Regulation "Article 3 "2. Paragraph 1 shall apply on the condition that passengers: (a) have a confirmed reservation on the flight concerned and, except in the case of cancellation referred to in Article 5, present themselves for check-in ".

20 (Cancelation) (27) See: The European Regulation "(l) "cancellation" means the non-operation of a flight which was previously planned and on which at least one place was reserved". (28) See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik g) İptal: Önceden planlanmış olan ve en azından bir yerin rezerve edildiği bir uçuşun gerçekleştirilmemesini, ifade eder

21

22 -897- (Delay)

23 (Protection)

24 (Obligation to Inform)

25 -899-

26 -898-

27 8 (33) See: The European Regulation Article

28 (Volunteers) Overbooking Pumbing 29 Volanteer Pumped Passenger -899-

29 (39) See: The European Regulation "(k) "volunteer" means a person who has presented himself for boarding under the conditions laid down in Article 3(2) and responds positively to the air carrier's call for passengers prepared to surrender their reservation in exchange for benefits". See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik ç) Gönüllü: 2 nci maddenin birinci fıkrasında öngörülen hususlar kapsamında rezervasyonu onaylanmış bir bilete sahip olmasına rağmen uçuşu icra eden hava taşıma işletmesi tarafından kendi isteği doğrultusunda ve hava taşıma işletmesinin sunacağı şartları kabul ederek, sunulacak yararlar karşılığında uçuştan feragat etmeye hazır olan ve hava taşıma işletmesinin yolculara yönelik çağrısına olumlu cevap veren kişi"

30 (Compensation) (41) See: Ruwantissa I.R. Abeyratne, obcit 2003 P

31

32 (45) See: The European Regulation Article 4 Denied boarding"1. When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accordance with Article 8, such assistance being additional to the benefits mentioned in this paragraph. 2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will

33 (re-routing) If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9" (47) See: The European Regulation Article 8; Morten Broberg, Op. Cit. P.5-6. (48) See: Morten Broberg, Op. Cit. P

34 9 9 (49) See: The European Regulation Article 9. (50) See: The European Regulation Article

35 -899-

36 (Alternative Flight)

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38 9 9 4 (54) See: The European Regulation Article 5 "c) have the right to compensation by the operating air carrier in accordance with Article 7, unless: (i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or (ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or (iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than -849-

39 one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival. See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde 6 (3)Yolcular iptalden haberdar edildiklerinde, uçuşu icra eden hava taşıma işletmesi kendilerine olası alternatif ulaşım yolları hakkında da bilgi vermek zorundadır"

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41 (59) See: The European Regulation Article

42 (60) See: The European Regulation Article 5. (61) See: Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde 8. (62) Morten Broberg, Op. Cit. 2009, P.6. (63) See: The European Regulation Article

43 (Reimbursement) (66) See: The European Regulation Article 8. Yolcularin Haklarina Dair Yönetmelik Madde 9. Türk Havayolu İle Seyahat Eden

44 388 Zachary Garsek, Giving Power Back to The Passengers: The Airline Passengers' Bill of Rights, Journal of Air Law and Commerce, Summer 2001, P

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46 (69) See: The European Regulation Article 8-3 and Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde

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48 Daniel H. Rosenthal, Legal Turbulence: The Court's Misconstrual of The Airline Deregulation Act's Preemption Clause and The Effect on Passengers' Rights, Duke Law Journal, April, P

49 9 (72) See: The European Regulation Article 14 Obligation to inform passengers of their rights 1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance". 2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means

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51 93 93 (Obligation to Care)

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55 78 (79) See: See: The European Regulation Article 6. (80) "In those situations where an air carrier is obliged to offer meals and refreshments, this care must be in a reasonable relation to the waiting time" See: Morten Broberg, Op. Cit. P. 8. (81) See: The European Regulation Article 7. (82) See: The European Regulation Article 9. Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde

56 (83) See: The European Regulation Article 9. Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde 10. (84) See: The European Regulation Article 9. Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik Madde 10. (85) See: The European Regulation Article

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59 (Final (89) See: The European Regulation (EC) No 261/2004 Article 2 and The European Regulation (EC) No 1107/2006 Article

60 -873- Destination)

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63 9 9 (98) See: The European Regulation Article 11 Persons with reduced mobility or special needs 1. Operating air carriers shall give priority to carrying persons with reduced mobility and any persons or certified service dogs accompanying them, as well as unaccompanied children. 2. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care in accordance with Article 9 as soon as possible

64 (100) See: The European Regulation (EC) No 1107/2006 Article

65 (101) See: The European Regulation (EC) No 1107/2006 Article 10 An air carrier shall provide the assistance specified in Annex II without additional charge to a disabled person or person with reduced mobility departing from, arriving at or transiting through an airport to which this Regulation applies provided that the person in question fulfils the conditions set out in Article 7(1), (2) and (4). (102) See: The European Regulation (EC) No 1107/2006 Article 13 Obligations towards disabled persons and persons with reduced mobility pursuant to this Regulation shall not be limited or waived

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80 1 7- Audrey Johnson Consumers and Congress Lobby For Airline Customer Service Improvements: Voluntary Action Or Legislation?, Loyola Consumer Law Review, Daniel H. Rosenthal Legal Turbulence: The Court's Misconstrual of The Airline Deregulation Act's Preemption Clause and The Effect on Passengers' Rights, Duke Law Journal, April, Calvin Davison, David H. Solomon, Air Carrier Liability Under Deregulation, Journal of Air Law and Commerce September, Richrd Smithies Regulatory Convergence - Extending The Reach of EU Aviation Law, Journal of Air Law and Commerce, Winter Ruwanti ssa I.R. Abeyratne : Sustainability of Air Carriers and Assurance of Services, Journal of Air Law and Commerce,Winter Timothy M. Ravich Re-Regulation and Airline Passengers' Rights, Journal of Air Law and Commerce, Summer Matthe w Schoonover Oversold, Delayed, Rescheduled: Airline Passenger Rights and Protections, Washington University Journal of Law & Policy, Morten Broberg Air Passengers' Rights In The European Union: The Air Carriers' Obligations Vis-A-Vis Their Passengers Under Regulation 261/2004, Journal of Business Law Zachary Garsek Giving Power Back to The Passengers: The Airline Passengers' Bill of Rights, Journal of Air Law and Commerce, Summer

81 Türk Havayolu İle Seyahat Eden Yolcularin Haklarina Dair Yönetmelik The European Regulation (EC) No 261/2004 Establishing Common Rules on Compensation and Assistance to Passengers in the Event of Denied Boarding and of Cancellation or Long Delay of Flights. 34- The European Regulation (EC) No 1107/2006 Concerning the Rights of Disabled Persons and Persons with Reduced Mobility When Travelling by Air