Transkript

1 T.C. PTT GENEL MÜDÜRLÜÐÜ REPUBLIC OF TURKEY GENERAL DIRECTORATE OF PTT FAALÝYET RAPORU ANNUAL REPORT ( ) Araþtýrma Planlama Koordinasyon Dairesi Baþkanlýðý Research Planning Coordination Department

2 GAZÝ MUSTAFA KEMAL ATATÜRK

3 Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General Tüm dünyada hýzlý bir deðiþim rüzgarý esmektedir. Bu rüzgar, iletiþim ve bilgi teknolojilerindeki yeni geliþmelere baðlý olarak tüm dünyayý dolaþarak yayýlmaktadýr. Dünyadaki bu deðiþim ve dönüþüme, mevcut inanç ve kültürümüzün temel prensiplerinden ayrýlmadan, bilim ve teknolojiden yararlanmak suretiyle ve sürekli geliþme fikrini benimseyerek bizim de ayak uydurmamýz kaçýnýlmazdýr. Günümüzde artýk bilgi güç, güç de bilgi olarak algýlanmakta. Bilgi, toplumun yapýsýný ve beklentilerini þekillendirmekte ve deðiþtirmektedir. Bu anlamda 164 yýllýk köklü geçmiþe ve güçlüklerle kazanýlmýþ kurumsal bir güvene sahip PTT Teþkilatý, halkýmýzýn sürekli yükselen beklentilerine cevap verebilmek amacýyla kendini ve hizmetlerini yenilemektedir. Vizyonumuz Kuruluþumuzu, uluslar arasý standartlara kavuþturarak sanayileþmiþ ülkelerdeki benzer kuruluþlar seviyesine çýkarmaktýr. In all over the world a wind of change is blowing. This wind is affecting the whole world depending to the new developments in the communication and information technologies. Our adaptation to this change and transformation in the world by means of benefiting from science and technology by adopting the continuous development idea and not leaving the basic principles of our current belief and culture is inevitable. In our days the information is conceived as power and vice versa and the information is shaping and changing the society s structure and expectations. In this context the PTT Establishment, which has a 164 year old fundamental past and an institutional trust achieved by difficulties, is renewing itself and its services in order to respond the society s continuously increasing expectations. Our vision is Raising Our Institution to the level of the institutions in the industrialised countries by giving it international standards. Misyonumuz ise PTT hizmetlerini uluslararasý standartlara uygun olarak saygýnlýk ve güvenilirlik bilinci ile sektördeki rekabet ve müþteri memnuniyetini ön planda tutarak yürütmek için belirlenen hedefleri çaðdaþ, teknolojik imkanlarý kullanarak stratejik plan ve programlar dahilinde gerçekleþtirmektir. Our mission is, however, Realising the determined targets in the framework of strategic plans and programmes by using the technological opportunities in order to carry out the PTT services in accordance with the international standards by bringing the competition in the sector and customer satisfaction in the foreground with a consciousness of reliability and respectability.

4 Kuruluþumuz yeni bir yüzyýlýn geliþen ve deðiþen þartlarý içerisinde kendisini yenilemek adýna, ülkemizin en dinamik ve geçmiþi ile bütünleþmiþ yapýsý nedeniyle hizmet üretmede yeni bir vizyonla modernizasyona gitmek ve geliþmekte olan teknolojileri uygulamak zorundadýr. Bu kapsamda özel gönderilerin yerini alan ticari gönderilerin Avrupa standartlarýna uygun güvenlik ve sürat içinde alýcýsýna ulaþtýrýlmasýný saðlamak, pazar payýný yükseltmek ve nakit akýþýna aðýrlýk vermek bunu yaparken de maliyet-verimlilik-kârlýlýk ilkelerini baz almak büyük önem arz etmektedir yýl sonu itibariyle 1068 merkez, 1954 þube ve 1399 acentelik olmak üzere toplam 4421 iþyerinde posta ve telgraf hizmeti verilirken, kârlýlýk ve verimlilik prensipleri esas alýnarak 2004 yýl sonu itibariyle 1064 merkez, 1893 þube ve 1424 acente olmak üzere toplam 4381 iþyerinde hizmetlerimiz yürütülmüþtür. Otomasyona açýk iþyeri sayýmýz 2003 yýl sonunda 882 iken 2005 Nisan ayý sonu itibariyle2000 e yükselmiþtir. Geliþmiþ ülkelerin posta idarelerinde olduðu gibi kayýtlý posta maddelerine iliþkin kabul, sevk ve daðýtým iþlemlerinin bilgisayar ortamýnda kayýt ve takip edilmesi, müþterilere kaliteli ve süratli hizmet verilmesi amacýyla merkezlerde otomasyon projesinin ikinci aþamasý hayata geçirilerek çek ve havalelerde olduðu gibi mektuplar, acele posta gönderileri, koli ve teblið evraký gibi her türlü kayýtlý gönderinin kabulden teslime kadar olan aþamasý bilgisayar ortamýnda takip edilmesi hedeflenmiþ ve bazý iþyerlerimizde uygulamaya baþlanýlmýþtýr. Kuruluþumuz hizmetlerinin geliþtirilmesi gönderilerin alýcýlarýna tesliminde yaþanan hata ve gecikmelerin önlenmesi ayrým, sevk ve daðýtým iþlemlerinin saðlýklý ve süratli bir þekilde yürütülerek gelir ve hizmet kalitesinin artýrýlmasý bakýmýndan posta iþleme merkezlerinin modernizasyonu projesi bir an evvel uygulamaya konulacaktýr. Hizmette sýnýr olmadýðýný vurgulamak ve çaðdaþ bir kurumu vatandaþýn hizmetine sunmak için pek çok ilke imza atýlmýþtýr. Our Institution has to be modernised with a new vision in the service production and apply the developing technologies because of the dynamic structure which was integrated with its past in order to renew itself in the developing and changing conditions of a new century. In this context, providing that the business letters which have taken the place of the private letters are delivered to their addressees in a reliable and speedy manner that id-s in conformity with the European standards, increasing the market share and focusing on cash flow and while doing these taking the principles of cost-productivityprofitability as base are very important. By the end of the year 2003, post and telegraph services were provided in 1068 Post Office, 1954 branches and 1399 agencies and in 4421 business places as a total and by the end of the year 2004 our services have been carried out by focusing on the principles of profitability and productivity in 1064 Post Office, 1893 branches and 1424 agencies, in 4381 business places as a total. While our automated business places were 882 at the end of 2003, this number was increased to 2000 as of April As in the postal administrations of the developed countries it is targeted to track and trace the process of every registered items such as letters, EMS items, parcels and notifications from acceptance till the delivery as done in the cheques and money orders on the computer systems by realising the second phase of the automation project of which aim is tracking and tracing the acceptance, transportation and distribution operations on the computerised system and providing a quality and speedy service to the customers, in the Post Offices and it was started to be applied in some of our Post Offices. The modernisation project of the postal sorting centres will be put into practice as soon as possible in order to develop the services of Our Institution, to prevent the mistakes and delays in the deliveries of the items to the addressees, to increase the service quality and revenues by carrying out the sorting, transportation and distribution operations. We have set many precedents in order to highlight that there is no limit in service and to submit a modern institution to the service of the society. Bu çerçevede; PTT Bank projesi hayata geçirilmiþ olup, PTT merkezleri standart tespit edilen PTT Bank konsepti kapsamýnda yeniden dizayn edilmeye baþlanmýþtýr. In this framework; PTT Bank Project has been realised and Post Offices have been started to be re-designed in the context of PTT Bank concept.

5 PTT ücret tarifelerinde %29-%71 arasýnda indirime gidilerek hizmetin kamusal nitelik taþýmasý açýsýndan sosyal fayda saðlanmýþ, Yeni Türk Lirasýnýn Ýstanbul dan Türkiye genelinde ulaþýmý temin edilmiþtir. APS, koli, tebligat ve taahhütlü maddelerin otomasyon sistemi üzerinden kayýtlý maddeler otomasyonu kapsamýnda kabul, sevk, daðýtým ve teslimi saðlanmaya baþlanmýþtýr. Otomasyon sistemi daðýnýk yapýdan merkezi yapýya geçmiþ olup, kolilerin kabulünde boyut ve aðýrlýk sýnýrlamasý kaldýrýlmýþtýr. CPRS kanalýyla Ankara, Ýstanbul ve Ýzmir deki þehir içi postalarýnda hizmet veren araçlar uydudan izlenerek bilgisayar ortamýnda takibi saðlanýp, kapýdan kapýya teslim servisi kurularak bunun internet üzerinden kabul uygulamasýyla gönderilerin akýbeti hakkýnda internet ortamýnda bilgi edinme imkaný yaratýlmýþtýr. Posta iþleme merkezlerinin modernizasyon çalýþmalarýyla birlikte PTT nin logosu yenilenerek kurumsal kimlik kazandýrýlmýþ, otuzun üzerinde Kurum ve Kuruluþ ile tahsilat, ödeme ve satýþ anlaþmasý yapýlmýþtýr. Yurtiçinde dolar ve euro cinsinden döviz havalesi hizmetine baþlanmýþ, posta çeki hesap hareketlerinin internet üzerinden izlenmesi saðlanmýþtýr. Kalite Yönetim Sistemi ile ilgili çalýþmalarda belge alma aþamasýna gelinmiþtir. Bu çalýþmalarýmýz neticesinde 2004 yýlý sonunda enflasyonlu muhasebe sistemi uygulandýðýnda kârýmýz 76 Trilyon TL., uygulanmadýðý taktirde ise 93 Trilyon TL. ye ulaþmýþ olup, kârýmýz bir önceki yýla göre %304 artýþ ile gerçekleþmiþtir. Hizmetlerimizin gittikçe artan bir þekilde yaygýnlaþmasý ve sürekli kendini yenilemesi, hizmette sýnýr tanýmayan personelimizin katkýlarýyla daha farklý boyutlar kazanacaktýr. Hedeflerimize ulaþmadaki kararlýlýðýmýz ve takým çalýþmasý bilincini benimsemiþ olmamýz sayesinde her engeli kolaylýkla aþabileceðimiz inancýndayým. Bu katkýyý saðlayacak olan her kademe ve görevdeki personelimize teþekkür eder, çalýþmalarýnda baþarýlar dilerim. In the PTT tariffs a discount of 29 %-71 % was made and accordingly social benefit was obtained as to the fact that the service has a public quality. The acceptance, transportation, distribution and delivery of the EMS items, parcels, legal notifications and registered items on the automation system was started to be carried out within the context of automation of registered items. The automation system has changed its structure from a scattered structure to a central one, and the dimension and weight limitation was abolished. By means of CPRS, the vehicles which serve for the domestic mails in Ankara, Ýstanbul and Ýzmir are followed from the satellite and tracked on the computerised system and door-to-door delivery system was introduced and after the order given via internet, the information about the outcome of the item can be taken from internet. In addition to the modernisation studies of the postal sorting centres, the logo of PTT was changed and an institutional identity was given to Our Institution. And also collection, payment and selling agreements were signed with over 30 companies. An agreement was signed with Western Union in order to give quick money order service, foreign exchange order service was started domestically and it is provided that postal cheque account movements can be tracked on internet. The studies concerning the Quality Management System are in the phase of receiving certificate. As a result of these studies, our profit is 76 trillion TL, if the accounting system with inflation is applied and if not it is 93 trillion TL which means that our profit was increased with a rate of 304 %. The fact that our services become more widespread increasingly and get renewed continuously will gain various dimensions with the contribution of our personnel who does not have a limit in service. Thanks to our decisiveness in reaching our targets and the fact that we have adopted the team study consciousness, I believe that we will easily overcome each obstacle. I thank to each personnel in every level and duty who will contribute to this target, and wish success to them. Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General

6 YÖNETÝM KURULU BOARD OF MANAGEMENT Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General YUSUF TOPRAK DÇ.DR. E. ETHEM ATAY A. NEZÝH DOÐAN

7 GENEL MÜDÜR YARDIMCILARI ASSISTANT DIRECTORS GENERAL YUSUF TOPRAK ALÝ ÝHSAN KARACA

8 Savunma Sekreterliði Secretariat of Defence Teftiþ Kurulu Baþkanlýðý Department of Inspection Hukuk Müþavirliði Legal Affairs Department Basýn Yayýn ve Halkla Ýliþkiler Müþavirliði Press and Publýc Relations Department Personel Dairesi Baþkanlýðý Department of Personnel Genel Müdür Yrd. Assistant Director General Posta ve Telgraf Dairesi Baþkanlýðý Department of Post and Telegraph Yapý Ýþleri Dairesi Baþkanlýðý Department of Construction Malzeme Dairesi Baþkanlýðý Material Department Uluslararasý Ýliþkiler Dairesi Baþkanlýðý Department of International Relations YÖNETÝM KURULU BOARD OF MANAGEMENT GENEL MÜDÜR DIRECTOR GENERAL Genel Müdür Yrd. Assistant Director General APK Dairesi Baþkanlýðý Research Planning and Coordination Department Parasal Posta Ýþletme Dairesi Baþkanlýðý Postal Financial Department Teknik Ýþler ve Otomasyon Dairesi Baþkanlýðý Department of Technical Affairs and Automation Genel Müdür Yrd. Assistant Director General Ýdari Ýþler Dairesi Baþkanlýðý Administrative Affairs Department Eðitim Dairesi Baþkanlýðý Training Department Muh. ve Finansman Dairesi Baþkanlýðý Account and Finance Department Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý Health and Social Affairs Department BAÞMÜDÜRLÜKLER - PRÝNCIPAL DIRECTORATES MÜSTAKÝL ÜNÝTELER - INDEPENDENT UNITS

9 PTT BAÞMÜDÜRLÜKLERÝ PRINCIPALDIRECTORATESOF PTT ADANA ADIYAMAN AFYON AÐRI AMASYA ANKARA ANTALYA ARTVÝN AYDIN BALIKESÝR BÝLECÝK BÝNGOL BÝTLÝS BOLU BURDUR BURSA ÇANAKKALE ÇANKIRI ÇORUM DENÝZLÝ DÝYARBAKIR EDÝRNE ELAZIÐ ERZÝNCAN ERZURUM ARDAHAN ESKÝÞEHÝR GAZÝANTEP GÝRESUN GÜMÜÞHANE HAKKARÝ HATAY ISPARTA ÝÇEL ÝST. AND. YAK. (Ýst. Ant. Side) ÝST. AVRP. YAK. (Ýst. European Sýde) ÝZMÝR KARS KASTAMONU KAYSERÝ KIRKLARELÝ KIRÞEHÝR KOCAELÝ KONYA KÜTAHYA MALATYA MANÝSA K. MARAÞ MARDÝN MUÐLA MUÞ IGDIR NEVÞEHÝR NÝÐDE ORDU RÝZE SAKARYA SAMSUN SÝÝRT MÜSTAKÝL ÜNÝTELER INDEPENDENT UNITS ANKARA EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ANKARA Training Center SÝNOP SÝVAS TEKÝRDAÐ TOKAT TRABZON TUNCELÝ Þ.URFA UÞAK VAN YOZGAT ZONGULDAK AKSARAY BAYBURT KARAMAN KIRIKKALE BATMAN ÞIRNAK BARTIN KÝLÝS OSMANÝYE POSTA ÇEKLERÝ BAÞMÜDÜRLÜÐÜ POST CHEQUES ÝSTANBUL EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ÝSTANBUL Training Center HAVALE KONTROL MRK. MÜDÜRLÜÐÜ Money Order Exchange and Control Center DEÐERLÝ KAÐITLAR DEPO MÜDÜRLÜÐÜ Directorate Of Valuable Papers ANKARA DEPO MÜDÜRLÜÐÜ Directorate of Ankara Warehouse

10 POSTA HÝZMETLERÝ Posta hizmetlerinin ülkemizin sosyoekonomik ve kültürel geliþmesindeki önemi dikkate alýnarak posta servislerinden beklenen sürat, emniyet ve düzenli çalýþma ortamýnýn saðlanabilmesi için her yýl sürdürülmekte olan çalýþmalara 2004 yýlýnda da devam edilmiþtir. Geliþen teknolojiye paralel olarak hizmetlerimizin acil, süratli, kaliteli, etkili ve verimli bir þekilde yerine getirilmesini teminen yürürlükteki yönetmeliklerimizde sürekli düzenlemeler yapýlmaktadýr. Bu kapsamda Kuruluþumuzca ; Mektup Postasý Gönderileri, Posta Tebligat Ýþlemleri Rehberi, Haber Ýsteme Yönetmeliði, Yurtiçi ve Yurtdýþý Posta Kolileri Kapýdan Kapýya Teslim Hizmeti (Alo- Post)Yönergesi nde düzenlemeler yapýlmýþtýr. POSTAL SERVICES The studies in order to achieve speed, security, and regular working atmosphere expected at the postal services were continued in 2004 considering the importance of the postal services in the socio- economical and cultural development of our country. Amendments are made continuously at the regulations in force in order to enable that our services are offered fairly, speedily, with quality and efficiently in parallel to the developing technology. In this context; several amendments have been made in the Regulations of Letter Post Items, Legal Notification Operations Guide, the Ordi-nance of Inquiry, Domestic and International Postal Parcels, Door to Door Delivery Service and Tele-Post Directive have been re-prepared. Posta Ýþletmesinde meydana gelebilecek aksaklýklarý tespit etmek ve gerekli önlemleri ona göre almak posta sevk ve daðýtýmýna sürat kazandýrmak amacýyla zaman zaman deðiþik metotlar geliþtirilerek 2004 yýlýnda da etkin ve sürekli çalýþmalar yapýlmýþtýr. Yurtiçinde bir gönderinin il ve ilçe merkezleri arasýnda 1-2 gün, Ýlden Ýle ise In order to determine the potential problems of postal services, take the necessary actions and accelerate the transportation and distribution of mail items, efficient and continuous studies were conducted in 2004 by developing different quality control methods from time to time. It is targeted that a domestic item is delivered in 1-2 days between the provinces 1

11 en geç 2. gün daðýtýmýnýn yapýlmasý hedeflenmektedir. Posta ulaþým sürelerinin daha da iyileþtirilmesini teminen Baþmüdürlükler arasý kalite kontrol çalýþmalarýna etkin ve sürekli bir þekilde devam edilmiþtir. Hizmetlerimizin verimini ve kalitesini arttýrmak, piyasadaki özel kargo ve daðýtým firmalarý ile rekabet edebilmek amacýyla, APS, koli, tebligat ve taahhütlü maddelerin kabul, sevk ve teslim aþamalarýnýn otomasyon sistemi üzerinden kayýt ve takibinin yapýlmasýný saðlamaya yönelik olan; Kayýtlý Maddeler Otomasyonu Projesi Nisan-2004 tarihinde demo olarak hazýrlanan APS kabul menüsü ile 24 merkez için techizatlarý temin edilerek pilot uygulamasý baþlatýlmýþtýr. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul Anadolu, Avrupa Yakasý ve Van Posta Ýþleme Merkezleri hizmet vermektedir. and towns and in the second day at the latest between provinces. In order to improve delivery time, the quality control studies among the regional directorates have been realised efficiently and continuously. In order to increase efficiency and quality of our services, compete with private courriers and distribution firms in the markets, pilot implementation of registered mail automation project has been started in 24 Post Offices with the EMS posting menu which was prepared as demo in April 2004 for tracking and tracing of EMS items, parcels, legal notifications, registered items at the stages of posting, forwarding and delivery. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul European and Anatolian Sides And Van Sorting Centres are in service. Ayrýca, Bakýrköy Daðýtým Toplama Merkezi, Konya PÝM ve Diyarbakýr PÝM binasý Ýhale Edilecek binalar kapsamýnda bulunmaktadýr. Furthermore, buildings of Bakýrköy Distribution and Collection Centre and Diyarbakýr and Konya Sorting Centres will be tendered. 2

12 KABUL EDÝLEN YURTÝÇÝ MEKTUP VE KOLÝ POSTASI - ACCEPTED INLAND LETTER AND PARCELPOSTS (Bin)(Thousand) me MEKTUP- LETTER KOLÝ - PARCEL yýlýnda yurtiçi mektup postasý gönderileri trafiði 911 milyon 439 bin, yurtiçi koli trafiði ise 894 bin adet olmuþtur. In 2004, the traffic of domestic letters was 911 million and 439 thousand, the traffic of domestic parcels was 894 thousand. (Milyon) (Millions) KABUL EDÝLEN YURTÝÇÝ HABERLEÞME MADDELERÝ ACCEPTED INLAND PRINTED COMMUNICATION MATTERS ACELE POSTA SERVÝSÝNE AÇIK YERLER REPLACEMENTS OPEN FOR URGENT DELÝVERY POSTAL SERVÝCES MEKTUP/ Letters DÝÐERLERÝ/ Others me Acele Posta servisi ( APS) 81 ildeki 990 Merkez ve 835 Þube olmak üzere toplam 1825 iþyerimizde hizmet vermekte olup, 2004 yýlýnda yurtiçinde 7 milyon 903 bin adet Acele Posta Gönderisi kabul edilmiþtir. ÝL/ Provencial Capital City ilçe/ Country me Express Mail Service (EMS) was provided in 81 provinces and 1825 Post Offices (990 post offices and 835 branch offices) in million and 903 thousand express mail items were accepted within the country. 3

13 Ankara, Ýstanbul, Ýzmir, Bursa, Kocaeli ve Konya illerinde ve bu iller arasýnda Kapýdan Kapýya Teslim Hizmeti verilmektedir. Haftanýn her günü saatleri arasýnda 169 no.lu telefon aranmak suretiyle veya ptt web sayfasý üzerinden sipariþ verilebilmektedir. Mektup veya koli olarak verilebilen her türlü gönderi adresten teslim alýnýp, ayný il içerisinde alýcýlarýna 4 saatte teslim edilmektedir. It has been carried out door to door delivery service in Ankara, Ýstanbul, Ýzmir, Bursa, Kocaeli and Konya and among these provincies. Every day in a week between 07.00a.m p.m., orders could be given by calling 169 Alo Post Service or via web address. Each item, like letter and parcel is being delivered to its addressee in the same province in 4 hours. TOPLAM PTT ÝÞYERLERÝ SAYISI TOTAL NUMBER OF PTT OFFICES (Adet) (Number) KÝÞÝ BAÞINA MEKTUP POSTASI GÖNDERÝLERÝ LETTER POSTAL DISPATCHES PER/PERSON me Alo post hizmetinin internetten verilmeye baþlanýldýðý tarihinden tarihine kadar internet üzerinden adet sipariþ teklifi alýnmýþtýr. Bu gün için zararýna çalýþan bir hizmet olmakla birlikte, posta sektöründe rekabet gücümüzün arttýrýlabilmesi için bu hizmetin trafiklerimizin % 75 ini kapsayan 13 ilde daha yaygýnlaþtýrýlmasý ve geliþtirilmesi çalýþmalarý devam etmektedir yýlýnda adet Kapýdan Kapýya Teslim gönderisi kabul edilmiþtir. me When the Alo Post service was given via internet from August 15th 2003 through December 31st 2004, 8790 items were offered. However, a service that having a deficit for today, studies in order to expand and improve this service in 13 provinces which is existed 75% of our traffic is till continuing. In 2004, door to door delivery (Km) POSTA HATLARI - POSTAL LINES me KARA YOLU -HIGHWAY DEMÝR YOLU -RAILWAY HAVA YOLU - AIRLINE TOPLAM - TOTAL Gerek giþe personelimizin, gerek Kuruluþumuzdan tarife alan müþterilerimizin hizmet ve ücretlerinin kolayca bulunulup doðru bir þekilde ücretlendirilmesi bakýmdan posta telgraf ücret tarifesindeki ücretler bazýlarýnda indirime gidilmek suretiyle yeniden düzenlenmiþ ve tarihinden itibaren uygulamaya konulmuþtur. items were accepted. In order to find the services and rates easily and price the services correctly of the counter staff as well as customers taking tariff from our Administration, the tariff of post and telegraph rates were organised recently with the decrease of some rates and have been applied as from

14 Ayrýca tarihinden geçerli olmak üzere koli ücretleri % 33 e varan indirimle yeniden düzenlenmiþtir. Meanwhile, parcel fees discounted 33 % were re-prepared effective January 1st POSTA HATLARINA ÖDENEN - AMOUNT PAID FOR POSTAL TRANSPORTATION (Bin TL.) - (Thousand TL.) me (YTL.) (NTL.) KARA YOLU - HIGHWAY DEMÝR YOLU - RAILWAY HAVA YOLU - AIRLINE TOPLAM - TOTAL Posta kod kullanýmý bu yýl içerisinde % 57 seviyesine ulaþmýþtýr. Posta kodlarýný telefonla öðrenme hizmeti veren 119 Posta Kodu Danýþma Servislerine ilave olarak web adresinden de öðrenebilme imkaný getirilmiþtir. Piyasada rekabet koþullarýna uygun þekilde hizmet verebilmek amacýyla; Posta tekeli kapsamýnda olmayan, Koli, Acele Posta Gönderisi, Küçük Paket ve kitap, gazete, dergi ve broþür gibi basýlmýþ kaðýtlara, ayný anda ve ayný gönderici tarafýndan tarifesinde belirtilen sayýdan az olmamak koþuluyla postaya verilmeleri halinde ücret indirimi uygulanmasýný saðlayan Toplu Posta Gönderileri Ücret Ýndirimi Yönergesi uygulanmaktadýr. The usage of postal code increased up to 57% this year. Postal codes can be learned from the web address, in addition to call centre 119. In order to offer postal services in the market according to the conditions of competition; Bulk Postal Items Price Discount Tariff which provides price discount for Parcels,EMS Items, Small Packages, not subject to the postal monopoly, and printed papers like book, newspapers, magazine, and brochure, on condition that they be posted by the same sender, in the same mail and with a number prescribed in the tariff; is being applied. PTT ÝÞYERLERÝ - PTT OFFICES (Adet)(Number) me MERKEZ-CENTRAL OFFICES ÞUBE-BRANCH OFFICES ACENTE-AGENCIES TOPLAM-TOTAL

15 2004 yýlý itibariyle motorize köy daðýtým hizmeti, 108 adet Ýdare malý, 349 adet de kiralýk araç olmak üzere toplam 457 araçla, 47 baþmüdürlük merkezlerine baðlý köy ve mezrada yürütülmektedir. Baþmüdürlüklerce teklif edilen yeterli sayýda yaya daðýtýcýsý bulunmayan yörelerimizin de motorize daðýtýma açýlmasý konusunda gerekli çalýþmalar yapýlmaktadýr. Halen köyde de daðýtým hizmetleri yaya olarak sürdürülmektedir. HEDEFLER POSTA ÝÞLEME MERKEZLERÝNÝN REORGANÝZASYONU Kuruluþumuz hizmetlerinin geliþtirilmesi gönderilerin alýcýlarýna tesliminde yaþanan hata ve gecikmelerin önlenmesi, ayýrým, sevk ve daðýtým iþlemlerinin saðlýklý ve süratli bir þekilde yürütülerek gelir ve hizmet kalitesinin artýrýlmasý bakýmýndan, Posta Ýþleme Merkezlerinin Modernizasyonu projesi bir an evvel uygulamaya konulacaktýr. Bu baðlamda Posta Ýþleme Merkezlerinin modernizasyonu çerçevesinde ihtiyaç duyulan Kaba Maddeler Ayýrým Sistemi, Harmanlama Makinesi, Tartýlý Konveyör, Kamera Kontrol Sistemi, Kartlý Giriþ Sistemi, Damga Dizme Makinesi ve Poþetleme Makinesi 2005 yýlý yatýrým programýna alýnmýþ olup, modernize edilecek Posta Ýþleme Merkezlerinde gönderilerin güvenliði saðlanacak, ayýrým, sevk ve daðýtým hýz kazanacaðýndan, gönderiler vatandaþlara en kýsa süre içerisinde ulaþacaktýr. KAYITLI POSTA MADDELERÝNÝN OTOMASYON PROJESÝ Hizmetlerimizin verimini ve kalitesini arttýrmak, piyasadaki özel kargo ve Daðýtým firmalarý ile rekabet edebilmek için bu proje öncelikli hedefimizdir. Kayýtlý Posta Maddeleri Otomasyonu projesinin tüm PTT merkezlerine yaygýnlaþtýrýlmasý planlanmakta olup, bu kapsamda; 800 PC, 1500 kablolu barkod okuyucu, 1000 adet barkod yazýcý, 200 hafýzalý barkod okuyucunun PTT merkezlerine daðýtýmý hususunda baþlatýlan çalýþma tamamlanarak, il etapta bu merkezlerin kayýtlý posta maddelerinin otomasyonu uygulamasýna baþlanýlmasý, Motorised delivery service is being offered in 23,797 villages by 457 vehicles 108 of which belong to our 47 Post Offices and 349 are rented. In order to carry out the motorised delivery service in the regions not having sufficient number of postman, the studies are in progress. In rural area, delivery services are carried out by the walking postmen. TARGETS REORGANIZATION OF POSTAL SORTING CENTERS In order to improve the services of our Administration, prevent the errors and delays occured during the delivery of the items to the addressees, increase the income and service quality while carrying out the speedy and well organised sorting and delivery operations, a project on the Reorganization of Postal Sorting Centers will be implemented in the shortest time. Within the context of the modernization of the Postal Sorting Centers, purchasing of Flat Items Sorting System, Culler Facer Machine, Weighing Conveyor, Control System with Camera, Enterance System with ID cards, Cancelling Machine and Shrinking Machine is taking place in the investment plan of After this procedure is completed, the security of the postal items will be improved, and items will be delivered to the addressees in the shortest time due to the accelerated sorting, forwarding and delivery. AUTOMATION PROJECT OF REGISTERED MAILS This project is our priveleged target in order to increase efficiency and quality of our services and compete with private courrier and distribution companies in the market. Automation Project of Registered Mails were enlarged whole of the Post Offices within context; Studies which are started are completed with reference to distribution of Post Offices of 800 PC, 1500 cabled barcode reader, 1000 barcode writer, 200 memorized barcode reader, the first stage of this centers in order to implement of registered items automation will be started. 6

16 Giþe sayýsý, personel ve yerleþim durumu ile kayýtlý gönderi trafiðine göre 297 adet merkezde, kayýtlý maddeler otomasyonu için yeni bir PC kullanýlarak giþe açýlmasýnýn rantabl olmadýðý sonucuna varýlmasý nedeniyle bu merkezlerin de halen otomasyona açýk merkezlerdeki PC lerin kullanýlmasý suretiyle kayýtlý posta maddelerinin otomasyonu projesine açýlabilmesine yönelik planlama yapýlmasý hedeflenmektedir. KALÝTE YÖNETÝM SÝSTEMÝ Avrupa Birliðine uyum kapsamýnda Kuruluþumuzun da sektördeki etkinliðini artýrmaya yönelik olarak stratejik öneme sahip TS EN ISO Kalite Belgesi nin 2005 Yýlýnda alýnmasý hedeflenmektedir. It is also expected that there shall be a planning for the implementation of the project of registered items automation according to the traffic of the registered items with the number of counter at 297 post offices, condition of staff and it has been decided that opening new counters with new PCs used in the automated offices. QUALITY MANAGEMENT SYSTEM TS EN ISO QUALITY SYSTEM DOCUMENTATION which have stratejic importance is targetted to receive in 2005 for increasing efficiency of our Administration in the market. Bu anlamda PTT Genel Müdürlüðü de süratli, güvenli ve kaliteli hizmet için mükemmelliði yakalama yolunda çalýþmalara baþlamýþ ve 2002 yýlýnýn Mayýs ayýnda kalite yolculuðuna çýkmýþtýr. Ýnsanlarýn ve sistemlerin mükemmele ulaþma isteði gerçeðinden hareketle müþteri ihtiyaçlarýný ve beklentilerini tam ve sürekli olarak karþýlayabilecek hizmetleri en General Directorate of PTT has started to the works in order to make improvement for providing speedy, reliable and qualified service. Journey of quality has been started in May Taking into consideration of the reality of the demand of the human beings and systems for reaching to the perfection, it has been targetted to create the Quality Management 7

17 ekonomik þekilde üretmeyi saðlayabilmek, Kuruluþumuzca yerine getirilen her türlü iþ ve iþlemlerin tanýmlanmasý, esas ve usullerin belirlenmesi, bütün faaliyetlerimizin düzenli kayýt ve arþiv sistemi dahilinde yürütülmesi, tüm dokümanlarýn oluþturulmasý v.b. standart þartlarýnýn eksiksiz olarak yerine getirilmesine yönelik PTT Genel Müdürlüðünde Kalite Yönetim Sisteminin oluþturulmasý ve TS-EN- ISO 9001:2000 Kalite Belgesinin alýnmasý amaçlanmýþtýr. Vizyonumuz; Kuruluþumuzu, uluslar arasý standartlara kavuþturarak sanayileþmiþ ülkelerdeki benzer kuruluþlar seviyesine çýkarmak, Misyonumuz; PTT hizmetlerini uluslararasý standartlara uygun olarak saygýnlýk ve güvenilirlik bilinci ile sektördeki rekabet ve müþteri memnuniyetini ön planda tutarak yürütmek için belirlenen hedefleri çaðdaþ, teknolojik imkanlarý kullanarak stratejik plan ve programlar dahilinde gerçekleþtirmek, olarak belirlenmiþtir. Genel Müdürlüðümüzde yürütülen Kalite Yönetim Sistemi Kurulmasý ve ÝSO belgesinin alýnmasýna yönelik olarak 2002 yýlýnda baþlanýlan çalýþmalarda büyük ölçüde yol katedilmiþ, belge alma yolunda dokümantasyon iþlemlerinde son aþamasýna gelinmiþtir. Eðitim sürecinde kurs, seminer, sempozyumlar düzenlenerek katýlanlar bilgilendirilmiþtir. System and to receive the Certificate of Quality TS-EN-ISO 9001:2000 in order to carry out the services more economically for meeting customer needs and expectations, define each of the services and operations carried out by our Administration, fix the rules and procedures, carry out the activities according to the records and archive system and meet all the standards such as providing all the documents. Vision; is to carry our Administration to the same level of the developed countries Administrations with meeting the international standars. Mission; is to realize the targets determined for competing in the market and providing the customer satistaction in order to carry out the PTT services within the international standards and with the consciousness of prestige and reliability by using the modern and technological devices. The works carried out concerning the ceation of a Quality Management System and receiving ISO certificate in our Administration are in progress and it has been achieved to reach the last stage of the documentation for receiving the certificate. Courses, seminars and symposiums were organized for giving the information to the participants on this subject. 8

18 TELGRAF HÝZMETLERÝ 2004 yýl sonu itibariyle Telem hizmetine açýk iþyeri sayýsý 702 adettir. TELEGRAPH SERVÝCES The number of post offices available for Telem communication was 702 as ofthe end of the year TELEM VE GENTEKS'E AÇIK ÝÞYERÝ SAYISI OFFICES OPEN FOR TELEX AND GENTEX SERVÝCES (Milyon Adet) (Numbers in Millions) YURTÝÇÝ TELGRAF TRAFÝÐÝ INLAND TELEGRAM TRAFFICS TELEME AÇIK ÝÞYERÝ / Offices Open for Telex Services GENTEKSE AÇIK ÝÞYERÝ/Offices Open for Gentex Services me Normal / Ordinary me Acele+Yýldýrým / Urgent+Very Urgent Genteks iþletmesine açýk iþyeri sayýsý 2004 Yýl sonu itibariyle 235 dir. Halen 939 iþyerimizde Telgraf Muhabere hizmeti verilmektedir. Tele-Post trafiði 2004 yýlýnda 1 Milyon 386 bin adet olmuþtur yýlýnda 81 Ýl, 1131 ilçe ve bucak olmak üzere toplam 1212 iþyerimizde Tele-Post hizmeti verilmiþtir. Yurtiçi telgraf trafiði 2004 yýlýnda 1 milyon 801 bin adet olmuþtur. Telefaks abonelerinin telgraflarýný, muhaberedeki faksimil cihazýna iletmelerini saðlayan Fakstel hizmeti halen 27 ilimizde verilmektedir. The number of post offices available for Gentex operation has reached 235 by the end of The telegraph service is offered in 939 post offices. Domestýc Tele-Post traffic reached 1 million 386 thousand as of In 2004, Tele-Post service was offered in post offices in total, 81 of which are in the provinces and 1131 of which are in the district. Domestic telegraph traffic was 1 million 801 thousand in Fax-tel service, enabling the tele-fax subscribers to transfer their telegraphs to the facsmile device is offered in 27 provinces. TELEPOST HÝZMETÝ (FAKS)-TELEPOST SERVICE (FAX), (Adet)(Number) me ÝÞYERÝ SAYISI - NUMBER OF PTT OFFICES YURTÝÇÝ MEKTUP TRAFÝÐÝ (FAKS) INTERNALTRAFFIC (FAX) YURTDIÞI MEKTUP TRAFÝÐÝ (FAKS) INTERNATIONALTRAFFIC (FAX) 9

19 PARALI POSTA HÝZMETLERÝ Posta hizmetlerinin modern telekomünikasyon hizmetlerine olan talebin önüne geçerek sunulmasý, ekonomik açýdan daha rantabl bir hizmet vererek geliþmiþ ülkelerde uygulamaya konulmuþ modern posta hizmetlerinden ülkemiz halkýnýn yararlandýrýlmasý düþünülerek baþlatýlan giþe otomasyonu hizmeti yaygýnlaþtýrýlmýþ olup, otomasyona açýk iþyeri sayýmýz þubeler de dahil olmak üzere 2004 yýlý sonunda 1511 e ulaþmýþtýr yýlý Nisan ayý sonu itibariyle otomasyona açýk iþyeri sayýmýz 2000 e ulaþmýþ olup aþaðýdaki grafikte yýllar itibariyle durum gösterilmiþtir. POSTAL PAYMENT SERVICES By considering that postal services are offered by surpassing the demand for modern telecommunications services and that our people benefit from modern postal services implemented in the developed countries by submitting economically more profitable service, counter automation service was launched. This service has been expanded in the parallel with the number of automated post offices including branch offices increased to 1,511 at the end of the year 2004.The number of automated post offices has reached to 2000 as from the end of April 2005 and following graphics show the situation by the years. OTOMASYONA AÇILAN ÝÞYERÝ SAYISI NUMBER OF PTT OFFICES OPENED TO AUTOMATION Nisan me Otomasyon sistemi belirli bir alt yapýya kavuþmuþtur. Otomasyon sistemi sayesinde havale iþlemleri on-line olarak yapýlmakta, posta çeki hesaplarýna para yatýrma veya hesaptan para çekme iþlemleri, hesaplar arasý aktarma iþlemi otomasyona açýk herhangi bir PTT iþyerinden anýnda on-line olarak gerçekleþtirilebilmektedir.posta Çekleri Baþmüdürlüðü ve otomasyona açýk iþyerlerimizle bu sistem sayesinde hesap sahiplerine daha çaðdaþ ve kaliteli hizmet sunulmaktadýr. Automation system has reached a certain infrastructure. Owing to automation system; money order transactions are made as online, transactions of crediting or withdrawing postal cheque accounts and transferring money between the accounts can be realised instantly as on-line in any automated post office. Moreover, more contemporary and qualified service is offered to our customers by the Regional Directorate of Postal Cheques and by the automated post offices. 10

20 2005 yýlýnda da bu çalýþmalara devam edilecek olup 500 þubenin daha otomasyona açýlmasý planlanmýþtýr. The studies will continue in the year 2005 and it was planned to automate 500 branch offices. Bankacýlýk Düzenleme ve Denetleme Kurulu nun tarih ve 1262 sayýlý kararý gereðince mevzuatýmýz çerçevesinde yetkili olduðumuz ve halen yürütmekte olduðumuz hizmetler PTT Bank tanýtýcý iþareti altýnda sunulmaya baþlanmýþtýr. Bu kapsamda; müþteri profilinin de deðiþtiði günümüzde kuruluþ hizmetlerinin artýrýlmasý ve çaðdaþ hizmet sunulmasý amacýyla bankalar ve finans kuruluþlarý ile yapýlan görüþmeler ve iþbirliði sonucu; Kuruluþumuz ile Garanti Bankasý, Anadolu Finans Kurumu, Asya Finans Kurumu, Kuveyt Türk Evkaf Finans Kurumu, Citibank ve Finansbank ile önceki yýllarda imzalanan sözleþme uyarýnca tahsilat iþlemleri devam etmektedir. In accordance with the decision nr. 1262, dated of Banking Regulation and Supervision Agency; the services which we are authorised and we currently carry out in the framework of our legislation were started to offer under the introductory mark of PTT Bank. In this context; as a result of the negotiations made with the banks and the financial institutions in order to increase the type of the services and offer modern services in these days at when the customer s profile has changed; In accordance with the agreements signed between our Administration and Garanti Bank, Anadolu Finance Ýnstitution, Asya Finance Institution, Kuveyt Türk Evkaf Finance Institution, Citibank and Finansbank in the previous years; collection transactions continue. 11

21 2004 yýlýnda Kuruluþumuz ile Family Finans Kurumu A.Þ, Koçbank A.Þ, C Kredi ve Kalkýnma Bankasý (C Bank), Denizbank A.Þ. Genel Müdürlüðü, Türk Dýþ Ticaret Bankasý A.Þ, Yapý Kredi Bankasý A.Þ. Vakýflar Bankasý A.Þ. Genel Müdürlüðü, Türk Ekonomi Bankasý A.Þ ile imzalanan sözleþmeler uyarýnca adý geçen Banka müþterilerinin kredi kartý ve bireysel kredi tahsilatlarý yapýlmaktadýr. In accordance with the agreements signed between our Administration and Family Finance Institution Coop., Kocbank Coop., C Kredi ve Kalkýnma Bank (C Bank), General Directorate of Denizbank Coop., Türk Dýþ Ticaret Bank Coop., Yapý Kredi Bank Coop., General Directorate of Vakýflar Bank Coop. and Türk Ekonomi Bank Coop. in the year of 2004; collection of credit card debts and individual credit debts belonging to these Banks customers are carried out. Böylece; 2004 yýlýnda hizmetlerimizin geniþ kitlelere yayýlmasý ve bankacýlýk- nakit ve tahsilat iþlemlerinde pazar payýnýn arttýrýlmasý saðlanmýþtýr. Kuruluþumuzca anlaþmalý bankalara ait tahsilatlardan 2003 yýl sonunda 245 Milyar 45 Milyon TL. (245 Bin 45 YTL.) gelir elde edilmiþtir yýl sonu itibariyle ulaþýlan 2 Trilyon 838 Milyar 102 Milyon TL. lik (2 Milyon 838 Bin 102 YTL.) gelir, 2003 yýlý sonunda elde edilen 12 aylýk tutarýn yaklaþýk 12 katýný oluþturmaktadýr. Kuruluþumuz ile Türk Telekom, Telsim, Aycell, Aria, (Avea) ve Turkcell arasýnda Thus, it has been provided to cover more people with our services and increase our market share on cash transactions and collection of the bills. The revenues gained from the collections of the bills of the banks with which our Administration made agreements have been 245 billion 45 million TL. ( NTL) at the end of The revenue at the end of 2004 which is 2 trillion 838 billion and 102 million TL. ( NTL.) is 12 times more than the amount of the revenue of In accordance with the contracts signed between our Administration and Turkish 12

22 önceki yýllarda imzalanan sözleþmeler uyarýnca PTT iþyerlerinden fatura tahsilatý ve kontör yükleme kartý satýþýna devam edilmektedir. Ancak Turkcell kontör yükleme iþlemi POS cihazý tahsis edilmiþ 200 PTT merkezinden kredi kartý ile yapýlmaktadýr. Telecom, Telsim, Aycell, Aria (Avea) and Turkcell in the previous years; it is continued to collect cellular phone bills and to sell phone cards in the post offices. However, sale of phone cards belonging to Turkcell is realised by credit card in 200 post offices having post machine. Aycell ve Aria (ÝÞ-TÝM) nýn tüm aktif ve pasifleri birleþerek tarihinden itibaren TT&TÝM Ýletiþim Hizmetleri A.Þ. olarak deðiþim göstermiþtir tarihinden itibaren de AVEA Ýletiþim Hizmetleri olarak faaliyetlerine devam etmektedirler. Bu kapsamda Kuruluþumuzca 2002 yýlýnda 80 Trilyon 87 Milyar 707 Milyon TL. (80 Milyon 87 Bin 707 YTL.), 2003 yýl sonunda 78 Trilyon 279 Milyar 785 Milyon TL.(78 Milyon 279 Bin 785 YTL.) gelir elde edilmiþtir yýl sonu itibariyle ise 77 Trilyon 646 Milyar 6 Milyon TL.( 77 Milyon 646 Bin 6 YTL.) gelir elde edilmiþtir. Kuruluþumuz ile Star Telekomünikasyon A.Þ. arasýnda tarihinde iþyerlerimizden starcep baþlangýç paketi KYK satýþý ve pazarlanmasý için bir sözleþme imzalanmýþ olup, iþlemlere baþlanmasý için görüþmeler sürdürülmektedir. Ayrýca tarihinde iþyerlerimizden Mycep baþlangýç paketi satýþý ile cepload yöntemi ile kontör yükleme iþlemlerine baþlanmýþtýr. By merging all assets and liabilities of Aycell and Aria (ÝÞ-TÝM), TT&TÝM Communications Services Coop. was formed from They have continued their activities as Avea Communications Services since In this context, the revenues of our Administration were 80 trillion 87 billion and 707 million TL. ( NTL) in 2002 and 78 trillion 279 billion and 785 million TL. ( NTL) in 2003.The revenue was 77 trillion 646 billion and 6 million TL. ( NTL) at the end of An agreement concerning selling and marketing of starcep initial phone packets KYK in our post offices was signed between our Administration and Star Telecommunications Coop. on Negotiations are going on in order to start transactions. Besides, it was launched to sell Mycep initial phone packets and to sell phone cards by loading method in our post offices on

23 Kuruluþumuz ile Sabancý Telekomünikasyon Hizmetleri A.Þ. arasýnda tarihinde adý geçen Þirket müþterilerinin PTT iþyerlerine baþvurarak giþeden ödeme yöntemiyle Sabancý Telekom un PTT nezdindeki çek hesabýna fatura ve ara ödeme bedelini yatýrabilmeleri konusunda bir sözleþme imzalanmýþ olup, iþlemlere henüz baþlanmamýþtýr. Kuruluþumuz ile Kaya Telekom A.Þ. arasýnda tarihinde adý geçen Þirket müþterilerinin PTT iþyerlerine baþvurarak giþeden ödeme yöntemiyle Kaya Telekom un PTT nezdindeki çek hesabýna fatura ve ara ödeme bedelini yatýrabilmeleri konusunda bir sözleþme imzalanmýþ olup, iþlemlere henüz baþlanmamýþtýr. Kuruluþumuz ile Trendikom Teknoloji ve Ýletiþim Hizmetleri A.Þ. arasýnda tarihinde konsinye usulü arama kartý (Alocard) satýþý konusunda bir sözleþme imzalanmýþ olup, iþlemlere henüz baþlanmamýþtýr. Kuruluþumuz ile Türkiye Elektrik Daðýtým Anonim Þirketi (TEDAÞ) arasýnda iþyerlerimizden TEDAÞ abonelerinin fatura tahsilatý konusunda imzalanan sözleþme uyarýnca iþlemler yapýlmaktadýr. A contract was signed between our Administration and Sabancý Telecommunications Services Coop. on in order that this Company s customers can pay their phone bills and other debts by crediting Sabancý Telecom s postal cheque account with PTT at the counters in the post offices. Transactions have not yet been started. An agreement was signed between our Administration and Kaya Telecom Coop. on in order that this Company s customers can pay their phone bills and other debts by crediting Kaya Telecom s postal cheque account with PTT at the counters in the post offices. Transactions have not yet been launched. An agreement concerning the sale on consignment of phone cards (Alocard) was signed between our Administration and Trendikom Technology and Communications Services Coop. on Transactions have not yet been started. In accordance with the contract signed between our Administration and Turkey Electricity Distribution Coop. (TEDAÞ) for the collection of electricity bills, services are offered to the TEDAÞ s subscribers in our post offices. Elektrik faturalarýnýn tahsilatýna tüm iþ yerlerimizde devam edilmektedir. Collection of the electricity bills still continue in our post offices. 14

24 Kuruluþumuz ile FLY Hava Yollarý A.Þ. arasýnda tarihinde imzalanan sözleþme uyarýnca adý geçen Þirket müþterilerinin PTT nin otomasyona açýk iþyerlerine baþvurarak giþeden ödeme yöntemiyle uçak bileti rezervasyonu ve ücretinin tahsili yapýlmaktadýr. Kuruluþumuz ile Metro Motorlu Taþýtlar Taþ. San. ve Tic. A.Þ. arasýnda tarihinde imzalanan sözleþme uyarýnca Ankara, Antalya, Bursa, Ýstanbul Anadolu ve Avrupa Yakasý ile Ýzmir PTT Baþmüdürlüklerine baðlý otomasyona açýk merkezlerden NETBUS isimli yazýlým kullanýlarak otobüs bileti satýþý iþlemi yapýlmakta olup, kapsam geniþletilecektir. Kuruluþumuz ile Global Refund Turistik Hizmetleri A..Þ. ile Deri Sanayicileri Sektörel Dýþ Ticaret A.Þ.arasýnda ileri tarihlerde imzalanan sözleþmeler uyarýnca yabancý konuk ve yurtdýþýnda yerleþik yaþayan T.C. Vatandaþý olan kiþilerin Türkiye yi terk ederken Antalya, Ýzmir, Edirne, Ankara, Muðla, Ýstanbul Av.Yak., Hatay, Mardin, Artvin PTT Baþmüdürlüklerine baðlý çýkýþ kapýsý PTT Merkezlerine ibraz edecekleri vergisiz alýþveriþ çeki karþýlýðýnda Türkiye den yapmýþ olduklarý alýþ veriþ nedeniyle ödemiþ olduklarý Katma Deðer Vergilerini nakit olarak alabilmektedirler. Kuruluþumuz ile TCDD Genel Müdürlüðü arasýnda tarihinde imzalanan sözleþme uyarýnca Kýzýlay, Ulus, Yeniþehir, Kadýköy, Kartal ve Maltepe merkezlerinden pilot olarak TCDD bileti satýþý iþlemlerine baþlanmýþ olup, kapsam geniþletilecektir. In accordance with the agreement signed between our Administration and Fly Air Lines Coop. on , the reservation and collection of air tickets by paying at the counters are offered to this Company s customers in the automated post offices of PTT. In accordance with the agreement signed between our Administration and Metro Motor Vehicles Trans. Ind. and Trade Coop. on , sale of bus tickets is carried out by using the software, named as NETBUS, in the automated post offices of the Ankara, Antalya, Bursa, Ýstanbul Anatolian and European Sides and Ýzmir PTT Regional Directorates. The scope of this service will be enlarged. In accordance with the contracts signed between our Administration and Global Refund Tourism Services Coop. and Leather Industrialists Sector Foreign Trade Coop. before, transient foreigners and the Turkish people living outside of Turkey can get back, in cash, Value Added Taxes which they paid for shopping in Turkey, against tax-free shopping cheque to be produced at the border post offices of the Antalya, Ýzmir, Edirne, Ankara, Muðla, Ýstanbul European Side, Hatay, Mardin and Artvin PTT Regional Directorates while they depart from Turkey. In accordance with the agreement signed between our Administration and General Directorate of TCDD on , it was launched to sell TCDD tickets, as the pilot, in the Kýzýlay, Ulus, Yeniþehir, Kadýköy, Kartal and Maltepe post offices. The scope of this service will be enlarged. 15

25 Ýzmir PTT Baþmüdürlüðü ile Ýzmir Su ve Kanalizasyon Ýdaresi Genel Müdürlüðü arasýnda imzalanan sözleþme uyarýnca ÝZ- SU faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. Konya PTT Baþmüdürlüðü ile Konya Su ve Kanalizasyon Ýdaresi Genel Müdürlüðü (KOSKÝ) arasýnda tarihinde imzalanan sözleþme uyarýnca KOSKÝ faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. Zonguldak PTT Baþmüdürlüðü ile Zonguldak Belediye Baþkanlýðý arasýnda tarihinde imzalanan sözleþme uyarýnca adý geçen Belediyenin Su faturalarý Zonguldak PTT Baþmüdürlüðünün otomasyona açýk merkezlerinden tahsil edilmektedir. Zonguldak PTT Baþmüdürlüðü ile Karabük Belediye Baþkanlýðý arasýnda tarihinde imzalanan sözleþme uyarýnca adý geçen Belediyenin Su faturalarý Karabük PTT Merkezi ve Otomasyona açýk þubelerinden tahsil edilmektedir. Bursa PTT Baþmüdürlüðü ile Bursa Su ve Kanalizasyon Ýdaresi (BUSKÝ) Genel Müdürlüðü arasýnda tarihinde imzalanan sözleþme uyarýnca BUSKÝ faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. Kuruluþumuz ile Ýstanbul Büyükþehir Belediyesi Baþkanlýðý arasýnda tarihinde Belediye tarafýndan üniversite öðrencilerine verilen eðitim yardýmlarýnýn; Kuruluþumuz aracýlýðýyla burs almaya hak kazanacak öðrencilerin her birine açýlacak posta çeki hesaplarý vasýtasý ile hak sahiplerine ödenmesi konusunda bir sözleþme imzalanmýþtýr. Söz konusu sözleþme uyarýnca ilköðretim ve lise öðrencisine bir defaya mahsus olmak üzere 2004 yýlýnda sorgulamalý ödeme yöntemi ile eðitim yardýmý yapýlmýþ olup, Üniversite öðrencilerine posta çeki hesaplarý vasýtasý ile eðitim yardýmý ödemeleri yapýlmaya devam edilmektedir. Kuruluþumuz ile Anadolu Emeklilik A.Þ. arasýnda posta çeki vasýtasýyla hesap hareketlerinin düzenlenmesi ve iþleyiþ ilkelerinin belirlenmesi, prim tahsilatlarýna In accordance with the contract signed between Ýzmir PTT Regional Directorate and General Directorate of Ýzmir Water and Sewerage Administration, ÝZ-SU bills are collected in the automated post offices of the said Regional Directorate. In accordance with the contract signed between Konya PTT Regional Directorate and General Directorate of Konya Water and Sewerage Administration (KOSKÝ) on , KOSKÝ bills are collected in the automated post offices of the said Regional Directorate. In accordance with the agreement signed between Zonguldak PTT Regional Directorate and Zonguldak Municipality on , Water bills belonging to this Municipality are collected in the automated post offices of Zonguldak PTT Regional Directorate. In accordance with the agreement signed between Zonguldak PTT Regional Directorate and Karabük Municipality on , Water bills belonging to this Municipality are collected in Karabük post office and its automated branch offices. In accordance with the agreement signed between Bursa PTT Regional Directorate and General Directorate of Bursa Water and Sewerage Administration (BUSKÝ) on , BUSKÝ bills are collected in the automated post offices of the said Regional Directorate. An agreement was signed between our Administration and Ýstanbul Metropolitan Municipality on in order to pay education allowance given to university students by the Municipality through the postal cheque accounts to be opened, by our Administration, for each student who will be entitled to this scholarship. In accordance with this agreement, education allowance was given to primary and high school students, once, by the payment method with inquiry service in the year It is continued to pay education allowance to university students through postal cheque accounts. A contract was signed between our Administration and Anadolu Pension Coop. on in order to prepare account statements and determine operation principles 16