Communication. Effective communication When the communication can be effective? our ability to share our ideas and feeilngs

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from the Latin word communicare, meaning to make common as in sharing thoughts, hopes and knowledge When the

1 26 Sep2011 Communication: General Overview and Self-Disclosure Assist. Prof. Özge Özgen Communication our ability to share our ideas and feeilngs is the basis of all human contacts derived from the Latin word communicare, meaning to make common as in sharing thoughts, hopes and knowledge When the communication can be effective? Effective communication When the message understood When it stimulates action or encourages the receiver to think in new ways 1

Rhetorical Theory Communication has typically been theorized as

to influence the audience by using carefully constructed messages

Communication is dynamic process You cannot step into the same

Interpersonal and Intrapersonal communication Communication is

2 Rhetorical Theory Communication has typically been theorized as the practical art of discourse Comes from Ancient Greece attempts to influence the audience by using carefully constructed messages of verbal and visual symbols Characteristics of communication Communication is dynamic process You cannot step into the same river twice (Heraclitus) Communication is interactive Interpersonal and Intrapersonal communication Communication is symbolic Communication is contextual Levels of communication Communication process 2

His Korea flight delayed one day. He has to delay his all appointments in Korea.

flight from another airline company in two hours.

so professional and sensitive to all passengers.

warning of potential problems Stronger business relationships Clear, persuasive marketing

3 His Korea flight delayed one day. He has to delay his all appointments in Korea. SERVICE RECOVERY OPTIONS Airline company provides free hotel for him or they arrange another flight from another airline company in two hours. He waits 6 hours in airport than airline company arrange a hotel or in one hour he goes to hotel. Employees of airline company do not inform passengers about delay and its reasons or they are so professional and sensitive to all passengers. Benefits of effective communication Stronger decision making Faster problem solving Earlier warning of potential problems Stronger business relationships Clear, persuasive marketing messages Enhanced professional images Greater employee engagement Better financial results for investors Stronger connection with stakeholders Self-disclosure Communicating information about yourself to another person Self-disclosing verbally and nonverbally Face-to-face or on socal network sites... 3

Influences on self-disclosure Pros and Cons of Self-disclosure Who you are?

Personal risk Relational risk Professional risk Guidelines for.

responding to self-disclosure Practice the skills of effective and active listening Support and reinforce the discloser Be willing to reciprocate Keep the disclosures confidential resisting

4 Influences on self-disclosure Pros and Cons of Self-disclosure Who you are? Your culture Your gender Your listeners Your topic Greater self knowledge and awareness Deeper understanding of your own behavior Communication and relationship effectiveness Physiological health Personal risk Relational risk Professional risk Guidelines for... making self-disclosure Disclose with appropriate motivation Disclose in appropriate context Disclose gradually Disclose without imposing burdens on yourself or others facilitating and responding to self-disclosure Practice the skills of effective and active listening Support and reinforce the discloser Be willing to reciprocate Keep the disclosures confidential resisting self-disclosure Don t be pushed into disclosing Be indirect and move to another topic Delay a decision Be assertive in your refusal to disclose Self-Disclosure: The Johari Window The Johari Window is a communication model that can be used to improve understanding between individuals. A Johari window is a metaphorical tool created in 1955 in the United States Developed by Joseph Luft and Harry Ingham (the word Johari comes from Joseph Luft and Harry Ingham). 4

Two key ideas behind the tool: Individuals can build trust between themselves by disclosing information

They can learn about themselves and come to terms with personal issues with the help of feedback from

Self-Disclosure: The Johari Window The Johari window classifies an individual s relating to others

Quadrant 1, the open quadrant Quadrant 2, the blind quadrant Quadrant 3, the hidden area Quadrant 4, the

5 Two key ideas behind the tool: Individuals can build trust between themselves by disclosing information about themselves. They can learn about themselves and come to terms with personal issues with the help of feedback from others. Self-Disclosure: The Johari Window The Johari window classifies an individual s relating to others according to four quadrants (or windowpanes). Quadrant 1, the open quadrant Quadrant 2, the blind quadrant Quadrant 3, the hidden area Quadrant 4, the area of the unknown Self-Disclosure Arena Blind Spot The Johari Window: Everything About You The Johari Window: Known to Self; Not Known to Self The Johari Window: Known to Others; Not Known to Others Façade Unknown Source: Joseph Luft. Group Processes: An Introduction to Group Dynamics, by permission of Mayfield Publishing Company. Copyright 1963, 1970 by Joseph Luft. 5

6 Johari Adjectives able hünerli accepting kabul eden adaptable uyumlu bold gözüpek brave cesur calm dingin caring şefkatli cheerful neşeli clever zeki complex karmaşık confident güvenli dependable mesuliyetli dignified asil energetic enerjik extroverted dışa dönük friendly arkadaşca giving verici happy mutlu helpful yardımsever idealistic idealist independent bağımsız ingenious becerikli intelligent zeki introverted içe dönük kind nazik knowledgeable bilgili logical loving sevgi dolu mature mantıklı olgun modest alçak gönüllü nervous sinirli observant gözlemci organized düzenli patient sabırlı powerful güçlü proud cesur quiet sessiz reflective yansıtıcı relaxed relaks religious sofu responsive sorumluluk ahibi searching araştırmacı self-assertive kararlı self-conscious bilinçli sensible duyarlı sentimental duygusal shy utangaç silly ahmak smart çalışan kafası spontaneous doğaçlama davranan sympathetic sempatik tense gergin trustworthy güvenilir warm wise sıcak bilge witty espirili 6

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