ACADEMIC CV. Özge ÖZGEN

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1 ACADEMIC CV Özge ÖZGEN Work: Fax: PERSONAL INFORMATION Birth Date 14 September 1978 Place of Birth İzmir Marital Status Single EDUCATION Dokuz Eylül University, Graduate School of Social Sciences, Business Administration PhD Program, İzmir Dokuz Eylül University, Graduate School of Social Sciences, International Business MA Program, İzmir Dokuz Eylül University, Faculty of Business, Department of Business Administration, İzmir Karşıyaka Gazi High School, İzmir ACADEMIC CAREER Present Assistant Professor Dr., Dokuz Eylül University, Faculty of Business, Department of International Business and Trade, Division of Foreign Trade Research Assistant, Dokuz Eylül University, Faculty of Business, Department of Business Administration, Division of Production Management and Marketing Teaching Experience: Global E-Business and Trade, Introduction to Marketing, Service Marketing, Retail Marketing, Communication Skills in Business, Research in Business, Foreign Trade Applications Research Interest: Brand Loyalty, Quality Function Deployment, Retailing, Presentation Techniques

2 LANGUAGE AND COMPUTER KNOWLEDGE Language: English (Advanced), Greek (Advanced) Computer Knowledge: SPSS, Microsoft Word, Excel, Powerpoint, Publisher, Visio ACADEMIC STUDIES Theses PhD Thesis Graduate Thesis Identification of Brand Loyalty Strategies with Quality Function Deployment: An Application in Home Appliances Industry in Izmir Supervisor: Prof. Dr. Mustafa Tanyeri Dates: June 2005 March 2009 The Effect of Cultural Structure of Countries on the Activities of Multinational Companies Supervisor: Prof. Dr. Muammer Doğan Dates: July 2002 August 2003 Articles Özgen, Özge, Atrek, Banu ve Duman Kurt, Sumeyra, (2009), Müşteri Gereksinimlerinin Müşteri İlişkileri Yönetimine Aktarılması: Modern Kalite Fonksiyon Göçerimi Uygulaması, İktisat İşletme ve Finans Dergisi, 24(283), İlter, Burcu, Aykol, Bilge ve Özgen, Özge, (2009), Attitudes towards Purchasing from Foreign Apparel Retailers: The Effects of Age and Foreign Country Visits, Ege Akademik Bakış, 9 (1), İlter, Burcu, Özgen, Özge ve Aykol, Bilge, (2009), Lise Ögrencilerinin Alışveriş Merkezi Gereksinimlerinin Kano Modeli ile Sınıflandırılması: İzmir İli Uygulaması, Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 8(2), Bayraktaroğlu, Gül ve Özge Özgen, (2008), Integrating The Kano Model, AHP and Planning Matrix: QFD Application in Library Services Library Management, 29 (4/5), İlter, Burcu, Özgen, Özge ve Aykol, Bilge, (2008), Yaş Grubundaki Tüketiciler Alışveriş Merkezlerini Nasıl Algılıyor?: İzmir İlinde Bir Uygulama, İktisat İşletme ve Finans Dergisi, 23(266),

3 Bayraktaroğlu, Gül ve Özgen, Özge, (2008), Sosyal Sorumluluk Konusunda Tüketicilerin Beklentileri: Analitik Hiyerarşi Süreci Yöntemi ile Önceliklerin Belirlenmesi, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 22 (1), İlter, Burcu, Özgen, Özge ve Aykol, Bilge, (2007), "5W's and 1H for Shopping Malls: Gender Effect and Teenagers", Dokuz Eylül Üniversitesi, Sosyal Bilimler Enstitüsü Dergisi, 9(1), Tabak, Burcu Ilter, Özgen, Özge ve Aykol, Bilge, (2006), "High School Girls' Shopping Mall Experiences, Perceptions and Expectations: A Qualitative Study", Ege Akademik Bakış, 6(1), Tabak, Burcu Ilter, Özgen, Özge ve Aykol, Bilge, (2005), "Süpermarket İmaj Kriterlerinin Değerlendirmesi: İzmir İli Uygulaması", Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(1), Papers which are presented in international conferences Özgen, Özge ve Sumeyra Duman Kurt, (7-9 Eylül 2011), Drivers of Positive and Negative Emotions After Service Recovery, Third Biennial International Confernce on Services Marketing, Çeşme, İzmir, Türkiye, s Assiouras, Ioannis, Özgen, Özge, Skourtis, George, (18-20 Şubat 2011), The Effect of Corporate Social Responsibility on Consumers Emotional Reactions in Product-Harm Crisis, 2011 American Marketing Association Winter Educators Conference, Austin, Texas, United States of America Assiouras, Ioannis, Özgen, Özge, Saker-Soultani, Natali (1-4 Haziran 2010), Having Corporate Ability or Corporate Social Responsibility Positioning: Building Strong Brands in Brand Crisis, 39 th EMAC Conference: The Six Senses, Copenhagen, Denmark. Özgen, Özge, Özaydın, Eray, Karaarslan, Tuğçe, Sönmez, Itır ve İlter, Burcu, (4-6 Kasım 2009), Justice Perception of Service Recovery: The Effects on Recovery, Satisfaction, Trust and Overall Satisfaction, 2nd Biennial International Confernce on Service Marketing, Selanik, Yunanistan, s Atrek, Banu, Özgen, Özge ve Duman Kurt, Sumeyra, (6-9 Nisan 2009), Cognitive, Affective and Conative Store Loyalty Analysis on Small and Medium Sized Enterprises: The Effects of Relational Benefits on Store Loyalty in Hairdressers, Ankara University International Conference on Marketing and Entrepreneurship, İlter, Burcu, Özgen, Özge ve Aykol, Bilge, (14-17 Temmuz 2008), Attitudes, Intentions and Behavior of Turkish Consumers towards International Apparel Retailers: The Effect of Consumer Ethnocentrism, Foreign Language Skills and Visits to Foreign Countries, 15th International EIRASS Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies (EIRASS), Zagreb, Hırvatistan

4 Özgen, Özge, Kurt, Gülüzar ve Özdağoğlu, Güzin, ( ) "Developing the Education System: Problem Based Learning as a New Product", 12th International Symposium on Quality Function Deployment, Tokyo, Japonya, Bayraktaroğlu Gül ve Özgen, Özge, (28 Eylül 2005), "Analyzing the Customer Requirements Using the Kano Model: QFD Application in Library Services", 11th International Symposium on Quality Function Deployment, Kuşadası-Aydın. (It is published in Library Management Journal) Tabak, Burcu Ilter, Özgen, Özge ve Aykol, Bilge, (16-19 Haziran 2005), A Qualitative Study Regarding High School Girls Shopping Mall Experiences, Perceptiın and Expectations, Yaşar University, The First International Conference on Business, Management and Economics. (Bildiri tam metinleri cd de dağıtılmıştır.) (It is published in Journal of Ege Akademik Bakış) Papers which are presented in national conferences İlter, Burcu, Özgen, Özge ve Aykol, Bilge, (18-20 Ekim 2007), "Lise Ögrencilerinin Alışveriş Merkezi Gereksinimlerinin Kano Modeli ile Sınıflandırılması: İzmir İli Uygulaması", 12. Ulusal Pazarlama Kongresi, Sakarya. (It is published in Dokuz Eylül University Journal of Faculty of Business) Academic activities January 2011 International Week, 2011, Saxion University of Guest Lecturer Applied Sciences January-May 2008 International Academic Exchange Program, University of Wisconsin River Falls, Wisconsin, United States Research Workshops 29 June 2009 FLABEL Meeting, Wageningen, Hollanda Participant 8-9 December 2005 Academic Workshop on QFD, İzmir Participant 18 April 2005 Pazarlama Araştırmalarının Değerlendirilmesi (Evaluation of Marketing Research), İzmir Participant Attendance as a member of organization committee September 2011 Third Biennial International Conference on Services Marketing, İzmir Mayıs Ulusal İşletmecilik Kongresi, Kuşadası (10 th

5 National Business Congress) October Ulusal Pazarlama Kongresi (15 th National Marketing Congress) March 2008 II. Ulusal Kalite Fonksiyon Göçerimi Sempozyumu, İzmir (2 nd National Quality Function Deployment Symposium) September 11th International Symposium on Quality 2005 Function Deployment, Kuşadası, Aydın April 2002 I. Ulusal Kalite Fonksiyon Göçerimi Sempozyumu, İzmir (1 st National Quality Function Deployment Symposium) Attended scientific activities September Third Biennial International Confernce on Presenter 2011 Services Marketing February American Marketing Association Winter Presenter Educators Conference 1-4 June th EMAC Conference: The Six Senses Presenter 4-6 November nd Biennial International Confernce on Service Presenter Marketing, Selanik, Yunanistan October Ulusal Pazarlama Kongresi, Yozgat Participant 14 October Ulusal Pazarlama Kongresi, 3. Pazarlama Participant Araştırmaları Eğitim Semineri, Yozgat 6-9 April 2009 Ankara University International Conference on Presenter Marketing and Entrepreneurship, Antalya July th International EIRASS Conference on Presenter Recent Advances in Retailing and Services Science, Zagreb, Hırvatistan 2-4 April 2008 Midwest Business Administration Association Participant International Conference, Chicago - Amerika Birleşik Devletleri October Ulusal Pazarlama Kongresi, Sakarya Presenter 1-3 November Ulusal Pazarlama Kongresi, İzmir Participant 7-9 September th International Symposium on Quality Presenter Function Depoloyment, Tokyo, Japonya June 2005 Yaşar University, The First International Presenter Conference on Business, Management and Economics, Çeşme, İzmir