ACADEMIC CV Özge ÖZGEN ozge.ozgen@deu.edu.tr http://web.deu.edu.tr/ozge.ozgen Dokuz Eylul University Faculty of Business Tınaztepe Campus 35160 Buca-Izmir / Turkey PERSONAL INFORMATION Birth Date 14 September 1978 Place of Birth İzmir Marital Status Single EDUCATION 2003-2009 Dokuz Eylül University, Graduate School of Social Sciences, Business Administration PhD Program, İzmir 2001-2003 Dokuz Eylül University, Graduate School of Social Sciences, International Business MA Program, İzmir 1995-2000 Dokuz Eylül University, Faculty of Business, Department of Business Administration, İzmir ACADEMIC CAREER 12.02.2010 - Present Assistant Professor Dr., Dokuz Eylül University, Faculty of Business, Department of International Business and Trade, Division of Foreign Trade 18.12.2000-12.02.2010 Research Assistant, Dokuz Eylül University, Faculty of Business, Department of Business Administration, Division of Production Management and Marketing LANGUAGE AND COMPUTER KNOWLEDGE Teaching Experiences: Introduction to Marketing, Digital Marketing, Global E-Business and Trade, Service Marketing, Retail Marketing, Communication Skills in Business, Consumer Behavior, Research in Business Research Interests: Services Marketing (Service Failures and Recoveries), Brand Loyalty, Quality Function Deployment, Retailing, Product-Harm Crisis, Communication Skills Language: English (Advanced), Greek (Upper-Intermediate)
Computer Knowledge: SPSS, Microsoft Word, Excel, PowerPoint, Publisher, Visio ACADEMIC STUDIES Theses PhD Thesis Graduate Thesis Identification of Brand Loyalty Strategies with Quality Function Deployment: An Application in Home Appliances Industry in Izmir Supervisor: Prof. Dr. Mustafa Tanyeri Dates: June 2005 March 2009 The Effect of Cultural Structure of Countries on the Activities of Multinational Companies Supervisor: Prof. Dr. Muammer Doğan Dates: July 2002 August 2003 Articles Özgen, Özge, Atrek, Banu and Duman Kurt, Sumeyra, (2009), Müşteri Gereksinimlerinin Müşteri İlişkileri Yönetimine Aktarılması: Modern Kalite Fonksiyon Göçerimi Uygulaması, İktisat İşletme ve Finans Dergisi, 24(283), 89-117. İlter, Burcu, Aykol, Bilge and Özgen, Özge, (2009), Attitudes towards Purchasing from Foreign Apparel Retailers: The Effects of Age and Foreign Country Visits, Ege Akademik Bakış, 9 (1), 43-60. İlter, Burcu, Özgen, Özge and Aykol, Bilge, (2009), Lise Ögrencilerinin Alışveriş Merkezi Gereksinimlerinin Kano Modeli ile Sınıflandırılması: İzmir İli Uygulaması, Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 8(2), 141-162. Bayraktaroğlu, Gül and Özge Özgen, (2008), Integrating The Kano Model, AHP and Planning Matrix: QFD Application in Library Services Library Management, 29 (4/5), 327-351. İlter, Burcu, Özgen, Özge and Aykol, Bilge, (2008), 15-19 Yaş Grubundaki Tüketiciler Alışveriş Merkezlerini Nasıl Algılıyor?: İzmir İlinde Bir Uygulama, İktisat İşletme ve Finans Dergisi, 23(266), 51-68. Bayraktaroğlu, Gül and Özgen, Özge, (2008), Sosyal Sorumluluk Konusunda Tüketicilerin Beklentileri: Analitik Hiyerarşi Süreci Yöntemi ile Önceliklerin Belirlenmesi, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 22 (1), 321-341. İlter, Burcu, Özgen, Özge and Aykol, Bilge, (2007), "5W's and 1H for Shopping Malls: Gender Effect and Teenagers", Dokuz Eylül Üniversitesi, Sosyal Bilimler Enstitüsü Dergisi, 9(1), 474-495.
Tabak, Burcu Ilter, Özgen, Özge and Aykol, Bilge, (2006), "High School Girls' Shopping Mall Experiences, Perceptions and Expectations: A Qualitative Study", Ege Akademik Bakış, 6(1), 107-120. Tabak, Burcu Ilter, Özgen, Özge and Aykol, Bilge, (2005), "Süpermarket İmaj Kriterlerinin Değerlendirmesi: İzmir İli Uygulaması", Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(1), 131-148. Papers which are presented in international conferences Assiouras, Ioannis, Ozgen, Ozge, Rouvaki, X. and Skourtis, G. (21-23 September, 2011) Hospital under Crisis and Different Response Strategies: Comparative Study between Greek and Turkish Consumers, 2nd EMAC Regional Conference, Iasi, Romania. Özgen, Özge and Sumeyra Duman Kurt, (7-9 September 2011), Drivers of Positive and Negative Emotions After Service Recovery, Third Biennial International Confernce on Services Marketing, Çeşme, Izmir, Turkey, 239-246. Kurt, Sumeyra Duman and Özgen, Özge (20-22 March 2011) Attitudes Towards Holy Feast and New Year Celebrations and Effects on Consumption in Turkey: Urban vs. Suburban Areas, First Global Islamic Marketing Conference, United Arab Emirates Assiouras, Ioannis, Özgen, Özge, Skourtis, George, (18-20 February 2011), The Effect of Corporate Social Responsibility on Consumers Emotional Reactions in Product-Harm Crisis, 2011 American Marketing Association Winter Educators Conference, Austin, Texas, United States of America Assiouras, Ioannis, Özgen, Özge and Saker-Soultani, Natali (1-4 Haziran 2010), Having Corporate Ability or Corporate Social Responsibility Positioning: Building Strong Brands in Brand Crisis, 39 th EMAC Conference: The Six Senses, Copenhagen, Denmark. Özgen, Özge, Özaydın, Eray, Karaarslan, Tuğçe, Sönmez, Itır and İlter, Burcu, (4-6 Kasım 2009), Justice Perception of Service Recovery: The Effects on Recovery, Satisfaction, Trust and Overall Satisfaction, 2nd Biennial International Confernce on Service Marketing, Thessaloniki, Greece, 371-382. Atrek, Banu, Özgen, Özge ve Duman Kurt, Sumeyra, (6-9 Nisan 2009), Cognitive, Affective and Conative Store Loyalty Analysis on Small and Medium Sized Enterprises: The Effects of Relational Benefits on Store Loyalty in Hairdressers, Ankara University International Conference on Marketing and Entrepreneurship, 975-984, Antalya, Turkey. İlter, Burcu, Özgen, Özge and Aykol, Bilge, (14-17 Temmuz 2008), Attitudes, Intentions and Behavior of Turkish Consumers towards International Apparel Retailers: The Effect of Consumer Ethnocentrism, Foreign Language Skills and Visits to Foreign Countries, 15th International EIRASS Conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Services Studies (EIRASS), Zagreb, Croatia.
Özgen, Özge, Kurt, Gülüzar and Özdağoğlu, Güzin, (8.9.2006) "Developing the Education System: Problem Based Learning as a New Product", 12th International Symposium on Quality Function Deployment, Tokyo, Japan, 234-243 Bayraktaroğlu Gül and Özgen, Özge, (28 Eylül 2005), "Analyzing the Customer Requirements Using the Kano Model: QFD Application in Library Services", 11th International Symposium on Quality Function Deployment, Kuşadası-Aydın-Turkey. Tabak, Burcu Ilter, Özgen, Özge and Aykol, Bilge, (16-19 Haziran 2005), A Qualitative Study Regarding High School Girls Shopping Mall Experiences, Perceptiın and Expectations, Yaşar University, The First International Conference on Business, Management and Economics, Izmir, Turkey. Papers which are presented in national conferences İlter, Burcu, Özgen, Özge and Aykol, Bilge, (18-20 Ekim 2007), "Lise Ögrencilerinin Alışveriş Merkezi Gereksinimlerinin Kano Modeli ile Sınıflandırılması: İzmir İli Uygulaması", 12. Ulusal Pazarlama Kongresi, Sakarya. Academic activities 24-28 Ocak 2011 International Week, 2011, Saxion University of Guest Lecturer Applied Sciences January-May 2008 International Academic Exchange Program, University of Wisconsin River Falls, Wisconsin, United States Research Workshops 29 June 2009 FLABEL Meeting, Wageningen, Hollanda Participant 8-9 December 2005 Academic Workshop on QFD, İzmir Participant 18 April 2005 Pazarlama Araştırmalarının Değerlendirilmesi (Evaluation of Marketing Research), İzmir Participant Attendance as a member of organization committee 07-09 September 2011 Third Biennial International Conference on Member of Organizing Services Marketing, Çeşme, Izmir 05-07 May 2011 10 th National Business Kongress, Kuşadası, Aydın Member of Organizing 26-29 October 2010 15 th National Marketing Congress, Kuşadası, Member of Organizing Aydın 19-21 March 2008 II National Quality Function Deployment Member of Organizing Symposioum, Izmir
28-30 September 2005 17-19 April 2002 11th International Symposium on Quality Function Deployment, Kuşadası, Aydın I National Quality Function Deployment Symposioum, Izmir Member of Organizing Member of Organizing Attended scientific activities 07-09 September 2011 Third Biennial International Confernce on Services Marketing, Turkey Presenter 2011 American Marketing Association Winter Presenter 18-20 February 2011 Educators Conference, United States of America 1-4 June 2010 39th EMAC Conference: The Six Senses, Presenter Denmark 4-6 November 2009 2nd Biennial International Confernce on Service Presenter Marketing, Thessaloniki, Greece 14-17 October 2009 14 th National Marketing Congress, Turkey Participant 14 October 2009 3 rd Marketing Research Training Seminar, Participant Turkey 6-9 April 2009 Ankara University International Conference on Presenter Marketing and Entrepreneurship, Turkey 15th International EIRASS Conference on Presenter 14-17 July 2008 Recent Advances in Retailing and Services Science, Croatia Midwest Business Administration Association Participant 2-4 April 2008 International Conference, Chicago, United States of America 18-20 October 2007 12 th National Marketing Congress, Turkey Presenter 1-3 November 2006 11 th National Marketing Congress, Turkey Participant 7-9 September 2006 12 th International Symposium on Quality Presenter Function Depoloyment, Japan Yaşar University, The First International Presenter 16-19 June 2005 Conference on Business, Management and Economics, Turkey Memberships Member of American Marketing Association Member of Marketing and Marketing Research Association