Introduction to Telaura by Etiya Information Technologies
Key Features Multy-tenancy High degree of configuration Future proven: Certified (etom and SID ) Modular Excellent security standards and techniques Tier1, tier2, tier3 references
Design Objectives Business Rules Customer life cyle rules Product life cycle rules Can easily be configured with respect to operator needs SOA Allows reuse of existing modules Change only what you need Low Integration and implemantation cost Open API
Telaura CRM at a glance Customer and Account Managament Contact Lead and Feasibility Churn Activity User Campaign Complaint Channel Sales and Order Catalog and Product Voucher Rules Engine Workforce
Customer Account Define individuals => manage the roles Contact Person Customer System User One click to view relations between all parties Profile parametric party demographics Manage customer credits, risks, and value Employee Party End User Keep contact information for effective communication Vendor Partner
Customer Account Define billing account limit to reduce payment risk Manage account lifecycle Manage payment responsibility with billing account sponsor Allow product transfers between billing & customer accounts
Sales and Order Sales and Order Easy-to-use interface Flexible and powerful tool Enhanced visibility
Sales and Order Business interaction model Convergent product ordering Unified order capture Advanced order capture configurations
Campaign List management Dynamic list generation via scripting Offer and promotion relation Campaign performance and lifecycle reports Controlled budget limits Campaign
Channel Define and manage channels Set different catalog to each channel Define channel business interaction permissions Manage your solution partners Manage solution partner accounts
Contact Contact History of all interactions Detailed records of interactions Single view off all contact history Open API s for IVR, Fax, email Status Reasons Channels Business Interactions Customer
Activity Activity Define activities to the group, segment Define any marketing list a decision maker wants Monitor performance of activities Keep detailed information about activities Forecast new activities
Churn Churn Customer deactivation reason match for the targeted churn actions Agent help and argument knowledgebase Customer value and credit management Defined surveys Collection of customer behavioral data Appoint management
Lead and Feasibility Lead and Feasibility 2435 1409 942 698 658 Approved New Lead Risk Analysis Opportunity Sales Lead 421 Realized LEAD ID: 123456789 Statü: Prospect Lead Grup ID : 0124 LEAD ID: 123456789 Statü: Prospect Lead Grup ID : 0124 LEAD ID: 123456789 ADI: Ahmet Statü: Prospect Lead Grup ID : 0124 LEAD Soyadı: ID: ADI: 123456789 Ahmet Yılmaz Statü: Prospect Lead Grup ID : 0124 LEAD Telefon: ID: Soyadı: 123456789 ADI: 0555 Yılmaz Ahmet 5050505 Status: New Lead Grup ID : 0125 Adresi: LEAD Telefon: ID: Soyadı: 1. 123456789 Cad. 0555 5. Sok. 5050505 No: 10 Ankara ADI: Yılmaz Ahmet Status: Prospect Lead Grup ID : 0124 Email: Adresi: Telefon: ayilmaz@xmail.com 1. Cad. 0555 5. Sok. 5050505 No: 10 Ankara Soyadı: ADI: Ahmet Yılmaz Email: Adresi: ayilmaz@xmail.com Telefon: Soyadı: 1. Cad. 0555 Yılmaz 5. Sok. 5050505 No: 10 Ankara Email: Adresi: Telefon: ayilmaz@xmail.com Name: 1. Cad. 0555 Ahmet 5. 5050505 Sok. No: 10 Ankara Kaynak Bilgileri Email: Adresi: Surname: ayilmaz@xmail.com Demografik 1. Cad. Yılmaz 5. Sok. Bilgiler No: 10 Ankara Kaynak: Kaynak Internet Bilgileri Email: Phone Cinsiyet: ayilmaz@xmail.com Demografik No: 0555 Erkek 5050505 Bilgiler Kampanya Kaynak: Kaynak Adı: Internet Bilgileri Yarış Kazan Adress: Yaş: Cinsiyet: 34 Grand Demografik Avenue Erkek Bilgiler 5. Street. No: 10/12 Ankara Kampanya Kaynak: Adı: Internet Yarış Kazan Email: Yaş: ayilmaz@xmail.com Cinsiyet: 34 Kaynak Bilgileri Demografik Erkek Bilgiler Kampanya Kaynak: Adı: Internet Bilgileri Yarış Kazan Yaş: 34 Cinsiyet: Demografik Erkek Bilgiler Kampanya Kaynak: Internet Adı: Yarış Kazan Yaş: Cinsiyet: 34 Erkek Kampanya Resource Adı: Info Yarış Kazan Yaş: Demographic 34 Info Resource Type: Campaign Gender: Male Campaign Name: Big Bang Age: 34 Lead Grup ID: 0124 Resource Type: Campaign Campaign ID: 63572 Campaign Name: Big Bang Total No of Leads: 2435 Sales Channel: Not assigned Lead Admin: Ali Ata
Lead and Feasibility Lead and Feasibility Generate lead from existing sources Load external list with the lead adaptor Define lead offers Manage lead pools Define lead activities Propose optimal offer Monitor sales pipeline performance
Complaint Complaint With powerful workflow engine you can define your own business processes to resolve customer complaints in the shortest time
Complaint Complaint Confirmation, escalation, notification, and alert mechanism for waiting records Dynamic form generation Powerfull BPM tool to manage all complex processes Dynamic complaint pool management Automated task assign according to agent s skills SLA management
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